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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

sansocellular

Jun 20, 2024  on Shopify

Amazing and very helpful. Thank you

TUNERMERCH

Jun 20, 2024  on Shopify

Awesome help . Answered all my questions and jamie was cool and helped with everything

MAVEN AND AURA THREADS

Jun 20, 2024  on Shopify

Great user experience and fantastic support by the rep. Ms. Jamie.

KIUN

Jun 20, 2024  on Shopify

My sincere thanks go out to Sam for his kind assistance with CSV. A five-star rating goes to the support team.

Moonlit Decor

Jun 20, 2024  on Shopify

Good looking reviews for my store. Excellent customer support by Sam. Easy to use. So far so good!!!

Calypso Joyería

Jun 20, 2024  on Shopify

It is a great tool, easy to use, and quite useful for your business. Additionally, they are always available to help with any questions or issues, and they respond quickly and effectively. Without a doubt, one of the best.

floruisse

Jun 20, 2024  on Shopify

great customer service, they are prompt and helpful. program is easy to use and navigate, with a good design that integrated well with my theme. provides straightforward use for customers

Hanmer Woolshed

Jun 19, 2024  on Shopify

Free and easy to use. Great customer support too.

99 Left for 1

Jun 19, 2024  on Shopify

Very nice app and friendly staff

Content Creators

Jun 19, 2024  on Shopify

This App helped me with many issues relating my review page. The staff was exceptionally friendly especially Jamie who helped not only with my reviews but gave me some amazing feedback to use for my website. Would highly recommend

KHELANI

Jun 19, 2024  on Shopify

Fantastic Customer Service SAM * Wonderful

Made by Charlee

Jun 19, 2024  on Shopify

So far, great customer service! Fast replies

Taylor and Co

Jun 18, 2024  on Shopify

Just started using this app, but so far the customer service has been more than amazing! After install, they followed up with me via email to see if I need help setting the app up, and there is a chat feature in the app where you can chat with a live rep for assistance or questions. I worked with Jamie and they also gave me a helpful suggestion for my website completely unrelated to reviews. Love Tydal so far!!

Flourishing Moss

Jun 18, 2024  on Shopify

Great support!

Lussette

Jun 18, 2024  on Shopify

I have just installed the app, eager to see how it work. The customer support staff, Jamie, did a wonderful job in helping me and in offering further advice to improve my online store.

Deeluvley Cosmetics LLC

Jun 18, 2024  on Shopify

Jamie was very helpful with helping me activate the app and even gave me general resources about shopify. Very nice and helpful!

Morning Star

Jun 18, 2024  on Shopify

ZAMS

Jun 18, 2024  on Shopify

This App is really helpful And Customer support is awesome

Rebellious Nurse

Jun 18, 2024  on Shopify

amazing customer service!

DermAction

Jun 17, 2024  on Shopify

Insanely quick support from Jamie, I would recommend this app over any paid one's.

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