Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating

4.9

5

2,278
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Heavy Sleeps

Jun 22, 2024 on Shopify

Fast Responses

Charisma

Jun 22, 2024 on Shopify

jamies great

Bliss Botanika

Jun 22, 2024 on Shopify

Jamie was incredibly helpful and went above and beyond my request to assist.

Mia and The Sea

Jun 22, 2024 on Shopify

Great help and support with setting my app up and Jamie even gave me a few handy hints to help my website. Really appreciate the time taken form Jamie to help me.

Haussentials

Jun 22, 2024 on Shopify

The app is very easy to use! I was able to set it up in no time and Jamie did an excellent job helping me along the way! Had a slight issue with Review Stars not showing but Jamie escalated it to TYDAL's technical support and they're taking care of it now. I'm glad I stumbled upon this app after a long research for a simple yet powerful review app that fits my needs and is lightweight on the website. It is definitely the best app for anyone looking for a user friendly reviews app. I highly recommend!

Gravyr Store

Jun 21, 2024 on Shopify

First of all I want to thank Jamie, Really knowledgeable and very helpful. Jamie really took his time and helped me from start to finish, when I mean the coding and more

JUJO

Jun 21, 2024 on Shopify

Highly recommend! from it's countless features on a free plan nothing beats it than paying any more subscriptions especially when you're just new on dropshipping and just about to build your first ever store and if you're into minimalist look then definitely go with TYDAL. They also have a lovely customer support Jamie who's willing to provide any help that you ask for and voluntarily gives suggestions to make your store overall better!

Aera-y

Jun 21, 2024 on Shopify

great app! customer service was also really helpful

THK

Jun 21, 2024 on Shopify

Easy to use, and great customer service!

Shop nova market

Jun 21, 2024 on Shopify

Nice app great service and reviews

ThePeopleAlchemist

Jun 21, 2024 on Shopify

I just installed the app and had a couple of questions on set up. Jamie is very helpful and quick. Happy!

TheHolyArt

Jun 21, 2024 on Shopify

great app and support!

MNRL.NZ

Jun 21, 2024 on Shopify

Have only just started but am really impressed with the upfront customer support, looking forward to further customizing and getting going with reviews

Elite Lighting

Jun 20, 2024 on Shopify

sansocellular

Jun 20, 2024 on Shopify

Amazing and very helpful. Thank you

TUNERMERCH

Jun 20, 2024 on Shopify

Awesome help . Answered all my questions and jamie was cool and helped with everything

MAVEN AND AURA THREADS

Jun 20, 2024 on Shopify

Great user experience and fantastic support by the rep. Ms. Jamie.

KIUN

Jun 20, 2024 on Shopify

My sincere thanks go out to Sam for his kind assistance with CSV. A five-star rating goes to the support team.

Moonlit Decor

Jun 20, 2024 on Shopify

Good looking reviews for my store. Excellent customer support by Sam. Easy to use. So far so good!!!

Calypso Joyería

Jun 20, 2024 on Shopify

It is a great tool, easy to use, and quite useful for your business. Additionally, they are always available to help with any questions or issues, and they respond quickly and effectively. Without a doubt, one of the best.