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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

BetterBe

Jun 26, 2024  on Shopify

Great Customer service

Vaani

Jun 26, 2024  on Shopify

Hi Guys, writing this review after trying so many review apps but this is the one which you should give a try. It has all the things that others will charge good amount from you. Customer support was great specially Jamie who helped my to take correct steps to launch online store and also removed the branding which most likely customers don't like.

Faq Store

Jun 26, 2024  on Shopify

quick replies, also provided helpful information

L-OVERS

Jun 26, 2024  on Shopify

Excellent app. Free and complete! And the customer service is responsive and friendly. I recommend !

Homemade Patisserie VU

Jun 26, 2024  on Shopify

I was surprise the service was very fast as a light of speed! Thank you Jamie and the entire team of Tydal for the great HELP i get and for the great service you provide to my new online store!! More than 5 stars you should get! Thank you for the professional assist and service! GREAT APP!! 100% Few minutes passed by, i got stuck by using the APP, Sam was there and very helpful with my questions. Thank you for the great efforts team! I appreciate the support and help!

Olíses

Jun 25, 2024  on Shopify

Excellent application with very good attention to detail.

Lauras Little Crafts

Jun 25, 2024  on Shopify

This app is a fantastic feature to any site. Easy to use and integrates seamlessly. Additionally the customer service and support is fantastic (Especially Jamie!). Couldn't recommend it enough.

YTHINKA

Jun 25, 2024  on Shopify

Jamie was great in helping me and gave me few feedbacks that upgraded my store!

Recycle 4 Change 🎗️

Jun 25, 2024  on Shopify

Good App, good service, happy to use it as my preferred review app. TY ;)

Wednesday Haus

Jun 25, 2024  on Shopify

I would 1000% recommend this app: it's not only free but, easy and very fast to set up. The support team was very helpful, friendly and fast to respond to inquiries as well as helped with most of the set up process.

SUNZEAL

Jun 24, 2024  on Shopify

I wanted to take a moment to express my appreciation for your excellent service. Your team's prompt and effective assistance in resolving our issue was impressive. We are grateful for your professionalism and dedication.

ZAY&CO

Jun 24, 2024  on Shopify

amazing! jamie has been great help assisting me with what i needed in the app and more!

Marlene's Pet Shop

Jun 24, 2024  on Shopify

amazing guys.

OldSchoolWoodcraft

Jun 24, 2024  on Shopify

So far everything is good. Works well and good service.

JJ Virtual Marketing LLC

Jun 24, 2024  on Shopify

They were superb great and helpful

KickMajesty

Jun 24, 2024  on Shopify

Best review app on the market by far. And the best support team. Sam was great.

826 & Co.

Jun 24, 2024  on Shopify

Sam was a pleasure to chat with and helped with more than the basic help I initially contacted you for. I am so glad I picked Tydal if this chat is an example of what it will be like to use your app.

TennisGlow

Jun 24, 2024  on Shopify

I have not tested everything out, so this review isn't fleshed, out, but my first impressions are wonderful! I'm surprised that it really is free.

Mafideng Shop

Jun 23, 2024  on Shopify

Jamie was so kind and help full. I really love this app. its a life saviour , Thanks for your nice app

VaquerX

Jun 23, 2024  on Shopify

Its really good

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