Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating

4.9

5

2,278
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Julianne

Jun 29, 2024 on Shopify

It's perfect! They helped me with everything. Recommend.

Bongaroo Australia

Jun 29, 2024 on Shopify

Very friendly staff and took their time to add a snippet of code on my website completely free of charge.

Tail Luxe

Jun 28, 2024 on Shopify

Customer support is awesome ! I can't wait to test the app !

Designer Candles By S&S

Jun 28, 2024 on Shopify

I've only just begun to use TYDAL but, So far a good app. Good features and customer service was quick and pleasant.

USA Sock

Jun 28, 2024 on Shopify

Jamie was extremely quick to help me. She even gave me some great advice to help my site. Please do not change anything. In today's world it is rare to find people that actually care about what they are doing. You have that, so do all you can to keep it.

Cravings Gourmet Popcorn

Jun 28, 2024 on Shopify

So far, so good. Customer service is on point!!!!!

Borcelle Tech

Jun 28, 2024 on Shopify

Jamie is very supportive. She helped me how to import reviews with CSV file by sending me a link of a video for me to learn. She's quick to answer my questions. Thank you Jamie for your support.

Solastique

Jun 27, 2024 on Shopify

Awesome customer service! This app is very intuitive and easy to use. Highly recommended!

Trendeezy

Jun 27, 2024 on Shopify

I spoke with Jamie. She was extremely helpful.

Pyrénées Leurres&Co

Jun 27, 2024 on Shopify

Excellent application, simple to use, responsive support, in short, perfect :)

Vintessa

Jun 27, 2024 on Shopify

wonderfull

2-peace

Jun 27, 2024 on Shopify

It's a great review App for Shopify. Customer service is a fast add-on, and you can customize your reviews to grow sales initially. I strongly recommend this app to all startups and Shopify owners

Moody MuMu

Jun 27, 2024 on Shopify

OMG They got an actual techno support standby!! Thank you Sam! Remarkable

ForeverGems_SA

Jun 26, 2024 on Shopify

Great app. Easy to install and the support is great. Please consider and option where reviews can automatically added to website.

BetterBe

Jun 26, 2024 on Shopify

Great Customer service

Vaani

Jun 26, 2024 on Shopify

Hi Guys, writing this review after trying so many review apps but this is the one which you should give a try. It has all the things that others will charge good amount from you. Customer support was great specially Jamie who helped my to take correct steps to launch online store and also removed the branding which most likely customers don't like.

Faq Store

Jun 26, 2024 on Shopify

quick replies, also provided helpful information

L-OVERS

Jun 26, 2024 on Shopify

Excellent app. Free and complete! And the customer service is responsive and friendly. I recommend !

Homemade Patisserie VU

Jun 26, 2024 on Shopify

I was surprise the service was very fast as a light of speed! Thank you Jamie and the entire team of Tydal for the great HELP i get and for the great service you provide to my new online store!! More than 5 stars you should get! Thank you for the professional assist and service! GREAT APP!! 100% Few minutes passed by, i got stuck by using the APP, Sam was there and very helpful with my questions. Thank you for the great efforts team! I appreciate the support and help!

Olíses

Jun 25, 2024 on Shopify

Excellent application with very good attention to detail.