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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Wolly Happiness

Jun 30, 2024  on Shopify

The support is so helpfull They ve managed to help me with importing reviews

Dr. Semoe Naturkosmetik

Jun 29, 2024  on Shopify

Great instant help!

Liz Fragrance

Jun 29, 2024  on Shopify

excellent

TailRings.com

Jun 29, 2024  on Shopify

Sam was tremendous help to me with getting this setup. I was stuck on just one aspect and he helped me get it straight.

Rowdy Ridge Inc.

Jun 29, 2024  on Shopify

Spoke with Sam about getting set up and he was so incredibly helpful! He was fast and super friendly with helping me understand the process and making sure I'm taken care of not only for right now but in the future as well. Wonderful customer service I will defiantly be staying with this app!

TERRApia

Jun 29, 2024  on Shopify

I never write reviews. but this is by far the best free app on shopify. I wish i could express how happy I am. This is the 5th app I download today. Only this one is fully customizable, easy to use & step up and 100 % no hidden costs!!! and the best of it all UNLIMITED <3 Live support is 5 stars too!!

Julianne

Jun 29, 2024  on Shopify

It's perfect! They helped me with everything. Recommend.

Bongaroo Australia

Jun 29, 2024  on Shopify

Very friendly staff and took their time to add a snippet of code on my website completely free of charge.

Tail Luxe

Jun 28, 2024  on Shopify

Customer support is awesome ! I can't wait to test the app !

Designer Candles By S&S

Jun 28, 2024  on Shopify

I've only just begun to use TYDAL but, So far a good app. Good features and customer service was quick and pleasant.

USA Sock

Jun 28, 2024  on Shopify

Jamie was extremely quick to help me. She even gave me some great advice to help my site. Please do not change anything. In today's world it is rare to find people that actually care about what they are doing. You have that, so do all you can to keep it.

Cravings Gourmet Popcorn

Jun 28, 2024  on Shopify

So far, so good. Customer service is on point!!!!!

Borcelle Tech

Jun 28, 2024  on Shopify

Jamie is very supportive. She helped me how to import reviews with CSV file by sending me a link of a video for me to learn. She's quick to answer my questions. Thank you Jamie for your support.

Solastique

Jun 27, 2024  on Shopify

Awesome customer service! This app is very intuitive and easy to use. Highly recommended!

Trendeezy

Jun 27, 2024  on Shopify

I spoke with Jamie. She was extremely helpful.

Pyrénées Leurres&Co

Jun 27, 2024  on Shopify

Excellent application, simple to use, responsive support, in short, perfect :)

Vintessa

Jun 27, 2024  on Shopify

wonderfull

2-peace

Jun 27, 2024  on Shopify

It's a great review App for Shopify. Customer service is a fast add-on, and you can customize your reviews to grow sales initially. I strongly recommend this app to all startups and Shopify owners

Moody MuMu

Jun 27, 2024  on Shopify

OMG They got an actual techno support standby!! Thank you Sam! Remarkable

ForeverGems_SA

Jun 26, 2024  on Shopify

Great app. Easy to install and the support is great. Please consider and option where reviews can automatically added to website.

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