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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Petite Pix Magnets

Jul 02, 2024  on Shopify

The app was super easy to use and customer service was knowledgeable and friendly!

Think Womanly

Jul 02, 2024  on Shopify

absolutely Great customer support

GetLitVibz

Jul 02, 2024  on Shopify

Awesome Review app for start-up stores. They are very responsive and will help you with your store to the best of their knowledge. I appreciate their help, most especially Jamie for assisting me.

Slide2Cart

Jul 02, 2024  on Shopify

good exp with chat associate

Bright Clouds Store

Jul 02, 2024  on Shopify

Jamie was amazing and very fast in all issues i had thanks tydal and thanks jamie

Moisture Mend®

Jul 02, 2024  on Shopify

I had a great experience. Sam was pleasant. He helped me set up the widgets and it was very quick. Now I am all set. I recommend trying TYDAL reviews.

The Zone

Jul 02, 2024  on Shopify

Getunderglow

Jul 01, 2024  on Shopify

All Mountain Sports

Jul 01, 2024  on Shopify

Love this app! Easy to use, AMAZING support and will give my shop reviews with ease. Highly recommend!

GoodieshubZA

Jul 01, 2024  on Shopify

Easy to use and easy to install.

Licknova

Jul 01, 2024  on Shopify

helpful team, and app is very easy to go around recommended !

thecomfortcup

Jun 30, 2024  on Shopify

Perfect customer service

KIRDAR

Jun 30, 2024  on Shopify

JAMIE WAS SUPER NICE AND HELPFUL AND SUPER FAST AS WELL

The Hoots

Jun 30, 2024  on Shopify

Fastest and most helpful customer service

Wolly Happiness

Jun 30, 2024  on Shopify

The support is so helpfull They ve managed to help me with importing reviews

Dr. Semoe Naturkosmetik

Jun 29, 2024  on Shopify

Great instant help!

Liz Fragrance

Jun 29, 2024  on Shopify

excellent

TailRings.com

Jun 29, 2024  on Shopify

Sam was tremendous help to me with getting this setup. I was stuck on just one aspect and he helped me get it straight.

Rowdy Ridge Inc.

Jun 29, 2024  on Shopify

Spoke with Sam about getting set up and he was so incredibly helpful! He was fast and super friendly with helping me understand the process and making sure I'm taken care of not only for right now but in the future as well. Wonderful customer service I will defiantly be staying with this app!

TERRApia

Jun 29, 2024  on Shopify

I never write reviews. but this is by far the best free app on shopify. I wish i could express how happy I am. This is the 5th app I download today. Only this one is fully customizable, easy to use & step up and 100 % no hidden costs!!! and the best of it all UNLIMITED <3 Live support is 5 stars too!!

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