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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

RoneLit

Jul 07, 2024  on Shopify

Great costumer support (Jamie)

Panda Nail Salon

Jul 06, 2024  on Shopify

App does what it says it does well. The UI is pretty intuitive and easy-to-follow. Also, shoutout to Sam from the support team. He was very helpful.

Black Horse Supplements

Jul 06, 2024  on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Very nice. Thanks again

GYMADIKT

Jul 06, 2024  on Shopify

the staff immediatly responded to me,really helfull and its free.i recomend it 100%

For All Men

Jul 06, 2024  on Shopify

great and super friendly.. I expected some AI chatbot with no personality. but chatting with a real person, Sam, who I believe is real, was terrific.

jefc team

Jul 06, 2024  on Shopify

Thanks to the team. Very good application. Very quick support response and help as well. Thank you again. I am extremely satisfied.

Subhasons Sales

Jul 06, 2024  on Shopify

I will need more than many thanks but it is a really good experience to chat with you. I really appreciate your quick response & help.

Special Selected Products

Jul 06, 2024  on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Very nice. Thanks

Sovi

Jul 06, 2024  on Shopify

Excellent Support. I love it.. Thanks

HEALR

Jul 06, 2024  on Shopify

Best review app. Works perfectly and customer support is great. A+

Uncommon Joy

Jul 05, 2024  on Shopify

Good help.

Wonderful Stars™

Jul 05, 2024  on Shopify

A very good reviews app, the customer support is great (Jamie), i reccomend it

Allo Coffee Roasters

Jul 05, 2024  on Shopify

easy to use

Kings

Jul 05, 2024  on Shopify

Super good customer service and they were very kind. They even provided some tips along the way as well.

Solastique

Jul 05, 2024  on Shopify

Impeccable customer service. This app is very intuitive and easy to use. Highly recommended!

Bellacure

Jul 04, 2024  on Shopify

I have only just downloaded the app so yet to use it to see how it all works but so far customer service has been great very helpful thank you.

Soapedbysa

Jul 04, 2024  on Shopify

Wilby's Coffee Co.

Jul 04, 2024  on Shopify

Great app. Easy to install and support has been great so far.

Marions Lebensfreude Shop

Jul 04, 2024  on Shopify

In my opinion it is the best Reviews App and it is free, that's great. Support is always fast and helpful. I recommend this app.

Auraqo

Jul 04, 2024  on Shopify

Adrian is amazing he helped me with all my issues!

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