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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Esprit de l'Himalaya

Jul 10, 2024  on Shopify

It is so nice in the ear of AI to feel we connect with a real human! Congratulations for that. Sam was great and gave me useful information.

Daniella Wassef

Jul 10, 2024  on Shopify

I had a quick question about the app. Jamie was responsive so promptly and worked through my request in an instant. so far, it seems to be an easy fit.

909 LOVE

Jul 09, 2024  on Shopify

So far I'm impressed. Prompt response time. Which is important to someone like myself. Extremely knowledgable. I was provided helpful responses to each of my inquiries. Highly recommended.

KayStyleHaven

Jul 09, 2024  on Shopify

Excellent customer service! would definitely recommend.

GermanSimRacing

Jul 09, 2024  on Shopify

Really good support and a great app - thanks so much guys! Glad that we found this.

The Pawn Shop

Jul 09, 2024  on Shopify

MoonWrks

Jul 08, 2024  on Shopify

Customer service was a 10/10, they gives suggestions to better your website, while also helping you along the way

RiveryMFG

Jul 08, 2024  on Shopify

Excellent so far and the help team (Jamie) was awesome answering some questions I had about set up. I am a complete novice on web stuff so if I can make this work this easy then you can too.

APEXUP SHOP

Jul 07, 2024  on Shopify

Nice support

Laila & Friends Pet Shop

Jul 07, 2024  on Shopify

Excellent customer service, free and easy to use! Recommend!!!

Mr Cuddle

Jul 07, 2024  on Shopify

Greate and fast support! Really helpful. I chatted with Sam and he even gave me tipps how to improve my store! Definitly would recommend it!

O.TWO.O Pakistan

Jul 07, 2024  on Shopify

Customer services is great. App is also good.

Tu Closet

Jul 07, 2024  on Shopify

Encantada con Sam que fue quien me atendió y me ayudo, todo muy rápido. Muy recomendable!!!!

Thecarplayer.com

Jul 07, 2024  on Shopify

Jamie was incredible, thanks for the help!

RoneLit

Jul 07, 2024  on Shopify

Great costumer support (Jamie)

Panda Nail Salon

Jul 06, 2024  on Shopify

App does what it says it does well. The UI is pretty intuitive and easy-to-follow. Also, shoutout to Sam from the support team. He was very helpful.

Black Horse Supplements

Jul 06, 2024  on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Very nice. Thanks again

GYMADIKT

Jul 06, 2024  on Shopify

the staff immediatly responded to me,really helfull and its free.i recomend it 100%

For All Men

Jul 06, 2024  on Shopify

great and super friendly.. I expected some AI chatbot with no personality. but chatting with a real person, Sam, who I believe is real, was terrific.

jefc team

Jul 06, 2024  on Shopify

Thanks to the team. Very good application. Very quick support response and help as well. Thank you again. I am extremely satisfied.

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