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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Loom Heavens

Feb 24, 2025  on Shopify

great experience

Extra Scentsory Co.

Feb 24, 2025  on Shopify

This amazing full-featured review app has been amazing. Being able to remove their branding with just a simple conversation with Sam in customer service was great. I build a lot of Shopify sites and I'll be recommending Tydal to all my clients

Stone Lustre

Feb 24, 2025  on Shopify

Greate app to use.

Nateva Porcelain

Feb 24, 2025  on Shopify

We just installed the TYDAL Product Review App and haven’t used it fully yet, but the support team—especially Adrian—has been amazing. Quick, helpful, and straight to the point. So far, the experience has exceeded our expectations. Highly recommended!

Zeya

Feb 24, 2025  on Shopify

Great experience signing up with TYDAL!! As a novice to most things technical, Adrian was amazing. Not only did he answer all my questions in a way that I could understand, he went over and above to help customise my store and even better he threw in some awesome freebies just to give my store that extra edge, totally appreciate you ADRIAN!! Go with TYDAL, you won't be disappointed!

Taaala

Feb 23, 2025  on Shopify

Sam was amazing, by far was the best customer service i've had!11

aucsta

Feb 23, 2025  on Shopify

Very friendly customer service (SAM). They even removed the the footer for free

Breathzus

Feb 22, 2025  on Shopify

Tydal Reviews Shopify App is a Gamechanger! I can’t say enough good things about the Tydal Reviews Shopify app and the outstanding service provided by Sam! From the moment I installed the app, everything was seamless. The interface is incredibly user-friendly, making it easy to import, manage, and showcase customer reviews in a beautifully designed format. What truly sets Tydal apart is its customisation options. It blends perfectly with my store’s branding, ensuring a professional and trustworthy feel for my customers. The automated review requests are going to come in super handy and anybody who runs an e-commece store knows UGC is king. Can't wait to use the app further. Now, let’s talk about Sam—an absolute legend! His support is next-level. He went above and beyond to help with the setup, making sure everything was working perfectly. Super responsive, knowledgeable, and genuinely cares about customer success. If you're looking for a top-tier review app backed by exceptional support, Tydal Reviews is the way to go. Highly recommend!

Mighty Sheds

Feb 22, 2025  on Shopify

excellent service from Sam. Very helpful

Fitness Vibes

Feb 22, 2025  on Shopify

Great App, and excellent customer service, Sam was extremely helpful and assisted with many aspects.

DopeCars

Feb 21, 2025  on Shopify

Amazing customer support I requested for few features and they told me they will work on it. Need more companies that listen to their customers

HARMONQLO

Feb 20, 2025  on Shopify

super helpful

Carolina Country Bling

Feb 20, 2025  on Shopify

Fantastic App and customer service is awesome! Would highly recommend.

SBM Fishing

Feb 20, 2025  on Shopify

Nice app! Easy to use and awesome support. Jamie from the support group was super helpful and gave some extra tips and tricks!

dedress.com

Feb 20, 2025  on Shopify

be:)

Feb 19, 2025  on Shopify

Jamie is fantastic. Helped me through the whole set-up process. This platform is the BEST i've used! 10/10

Lee Laa Lou

Feb 19, 2025  on Shopify

Been using it for a couple of days. Sam from the team has gone above and beyond the call of duty to help me figure stuff out, and set it up! Almost too good to be true! Keep up the great work.

Armagh Sports

Feb 19, 2025  on Shopify

Ellrae Airport Transfer

Feb 19, 2025  on Shopify

Perfectly what I need for my website. Best part ? Its FREE!!

Zero Error Racing

Feb 19, 2025  on Shopify

Sam is very helpful and quick to respond!

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