Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,270)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

DiEGO

Apr 25, 2025 on Shopify

Fast and free

EleFit

Apr 24, 2025 on Shopify

Great app to kick start the reviews sections

Annie Mae Jewelry

Apr 23, 2025 on Shopify

So far the app has been very user friendly and simple to understand and use. I am really excited to have this feature on my website. Both for insight for myself and to help my customers see reviews from other people. Jamie has been so helpful in helping me get things set up as well as giving me some other tips for my website. Customer service is great and really quick at responding.

no tourist info

Apr 22, 2025 on Shopify

Adrian left me speechless with his awesome support. Quick and very helpful, thank you so much!!!!!!!

getMPR60

Apr 22, 2025 on Shopify

Felicity Mansah

Apr 22, 2025 on Shopify

Application facile à utiliser. Service client au top, j’ai été reçu par Sam Merciiiiiii SAM !

24our

Apr 21, 2025 on Shopify

very active customer support

Comodo Style

Apr 20, 2025 on Shopify

Super helpful chat team, I delt with Adrian and he went above and beyond. Good systems and easy to use and set up.

NolaByBijusol

Apr 20, 2025 on Shopify

Aura Vitana

Apr 18, 2025 on Shopify

After installing and uninstalling so many review apps, I came across Tydal and installed it. I contacted support to remove their branding, Jamie was absolutely brilliant and so helpful, and added some extra bits to the app too I would like to gain reviews from people that's previously had products from us so it would be really handy to have a feature where there's a review link (and/or a QR code) that can be copied and sent to people so they can leave reviews. So far the app is looking good, working great and I'm so happy that I found it. It's hassle free easy set up and the fact that it's free for the features they provide and the great support they offer, it's amazing. I wish I came across Tydal a lot sooner. I would definitely recommend. Thanks guys

Build Your Strength

Apr 17, 2025 on Shopify

Adrian was a pleasure to deal with and super helpful. Thanks again Shaun

KABO: The Ultimate All-in-One Nutrition Shake

Apr 17, 2025 on Shopify

I’d highly recommend TYDAL to fellow founders. The response time was impressively quick, and Adrian provided exceptional support during the onboarding process and helped me with other queries as well!

Underrated

Apr 16, 2025 on Shopify

very helpful

vapes4all

Apr 15, 2025 on Shopify

very nice and helpful

Printi Jools

Apr 15, 2025 on Shopify

this app is free whaaat? and customer support available right away and resolved my issue ! thanks Sam !

Veletsca

Apr 15, 2025 on Shopify

They are the Best among all the apps available

Integration Security

Apr 15, 2025 on Shopify

Great app. Very easy for my customers to leave reviews also love the discount code and tracking of sales. Sam was a great help with questions I had. Great work

HerLuxuriousHair

Apr 14, 2025 on Shopify

Sam helped me a lot, He's great

Unique Street

Apr 14, 2025 on Shopify

great free app and so simple to use! Sam is so helpful and even did custom code for me in minutes

Kooqio Kids

Apr 14, 2025 on Shopify

I highly recommend the TYDAL Review App for anyone looking to optimize the review process in their Shopify store. Its combination of ease of use, effective features, and excellent customer support makes it a valuable addition for merchants seeking to enhance their online presence.