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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,476)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Build Your Strength

Apr 17, 2025  on Shopify

Adrian was a pleasure to deal with and super helpful. Thanks again Shaun

KABO: The Ultimate All-in-One Nutrition Shake

Apr 17, 2025  on Shopify

I’d highly recommend TYDAL to fellow founders. The response time was impressively quick, and Adrian provided exceptional support during the onboarding process and helped me with other queries as well!

Underrated

Apr 16, 2025  on Shopify

very helpful

vapes4all

Apr 15, 2025  on Shopify

very nice and helpful

Printi Jools

Apr 15, 2025  on Shopify

this app is free whaaat? and customer support available right away and resolved my issue ! thanks Sam !

Veletsca

Apr 15, 2025  on Shopify

They are the Best among all the apps available

Integration Security

Apr 15, 2025  on Shopify

Great app. Very easy for my customers to leave reviews also love the discount code and tracking of sales. Sam was a great help with questions I had. Great work

HerLuxuriousHair

Apr 14, 2025  on Shopify

Sam helped me a lot, He's great

Unique Street

Apr 14, 2025  on Shopify

great free app and so simple to use! Sam is so helpful and even did custom code for me in minutes

Kooqio Kids

Apr 14, 2025  on Shopify

I highly recommend the TYDAL Review App for anyone looking to optimize the review process in their Shopify store. Its combination of ease of use, effective features, and excellent customer support makes it a valuable addition for merchants seeking to enhance their online presence.

Whimsy Jewelry

Apr 13, 2025  on Shopify

Great app, I like the flexibility and it has everything I need. Customer support is very responsive, they helped me migrate data from another review app.

Fox Fable Candles & Soaps

Apr 12, 2025  on Shopify

This was so easy, even I could do it (with Sam's help, of course.) 10/10

Valerias Fashions

Apr 12, 2025  on Shopify

Sam, Removing the 'Powered by Rivo' branding on my widgets was very helpful and professional at doing so. He had a kind and playful personality about himself. Definitely a pleasant experience. Thanks, Valeria

O.MRose Care

Apr 12, 2025  on Shopify

Prompt service and easy! Thank you Sam!

Raybecca Morton Photography

Apr 10, 2025  on Shopify

The customer support team is very helpful and gets to your inquiry within 24 hours. The whole team really worked together to help me with my issue and solved it with efficiency! Thank you!

Ten Embers

Apr 10, 2025  on Shopify

Great app and the best customer service out there!

JK Natural Beauty

Apr 09, 2025  on Shopify

Toller Kontakt und schnelle Hilfe

Spicetitan.com

Apr 08, 2025  on Shopify

Same was the bomb! solved it all easy and fast

Lust & Kärlek

Apr 08, 2025  on Shopify

Easy and Quick support

Obsidian Ammonia

Apr 08, 2025  on Shopify

Easy to setup and the support from Adrian was almost instant and all directions were easy to follow. I was up and running in minutes!

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