Phone Number ‑ Calls, SMS

Develop by Shopify

$19-$49

/ Month

Free plan available

Allow customers to reach you via texts, internet & phone calls

Conversation management

Shared inbox

Floating call widget

Business phone numbers

Call and sms capabilities

Custom welcome messages

Set business hours

Call recording

Manage voicemail

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About Phone Number ‑ Calls, SMS

Launched Sep 29, 2024

Built by Shopify

Address

Middlesbrough, ENG, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Business phone system for your store. SMS, Voice campaigns, Phone and website calls.

Great for SMS marketing, phone and website calls. Rippledesk provides merchants with voice and SMS solutions. Phone numbers have both calls and SMS capabilities. The website widget enables you to receive internet calls. Setup welcome messages, business hours, record calls, voicemail, and IVR. Using campaigns, you can send out bulk SMS and Voice messages to your customers.

A dedicated business phone number for SMS, making and receiving calls
Receive website calls through a floating widget
Unlimited Calls and SMS
Send Voice and SMS campaigns
Phone system with IVR, auto-recording, call summary, business hours, and more

Pros

Provides merchants with a dedicated business phone number for calls and SMS
Float call widget allows customers to make free calls from the website
Customizable welcome messages and business hours settings
Call recording and voicemail management features
Phone menu (IVR) implementation
Organized inbox to mark conversations, tag staff, leave notes, and manage interactions
Live dashboard for real-time management of calls by sales and support teams

Cons

Limited to internet calls through the widget; reliance on customer internet access
Customization of the call widget may require technical expertise
Potential privacy concerns with call recording and voicemail storage
May result in high data usage for customers making internet calls
Inbox might get cluttered if not consistently managed