Ringly.io ‑ AI Phone Support

Name: Ringly.io ‑ AI Phone Support Introduction Video
Uploaded: 2025-08-03T13:51:06Z
Duration: 1 min 33 s
Description: AI-powered phone support with multilingual capabilities, real-time analytics, and seamless escalations.

Develop by Shopify

$1099-$349

/ Month

14 Days Free Trial

AI-powered phone support with multilingual capabilities, real-time analytics, and seamless escalations.

Real-time analytics

Order lookup

No-code setup

Multilingual capabilities

24/7 availability

Natural language processing

Ai-powered support

Seamless escalations

Call transcription

About Ringly.io ‑ AI Phone Support

Launched Jul 23, 2025

Built by Shopify

Address

Berlin, DE

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

E-commerce AI phone support, auto-resolves order tracking, returns & FAQs, 24/7.

Ringly is the AI phone support tool purpose-built for Shopify. It connects to your store to resolve order status and starts returns/exchanges on its own. The rest is automatically escalated to your team. Just pick a local number, select a voice, and we will do the rest. Recordings, AI analytics, and human handoff included. Live in minutes, no setup required. Built for stores with 1,000+ monthly calls.

24/7 AI phone support that answers and routes every call
Checks order status and item details from Shopify
Starts returns and exchanges per your store policies
Seamless human handoff or transfer to your team
Call recordings, transcripts, and performance insights

Pros

AI-powered phone support operates 24/7, offering continuous customer service.
Supports multilingual capabilities, serving customers worldwide in 30+ languages.
Real-time analytics helps in spotting revenue leaks quickly without needing extra staff.
No-code setup allows for quick live phone number integration in minutes.
Flawlessly escalates calls to human agents or schedules callbacks when necessary.
Transcripts and scores of all calls provide valuable insights into customer interactions.
Effective in answering and resolving product-related inquiries using natural language.
Integrates with Shopify to access order details quickly, enhancing customer support experience.

Cons

Requires initial setup and integration with existing systems, which might be cumbersome for some users.
Dependence on AI may not capture the nuance of certain complex customer interactions.
Handling of very complex or nuanced issues still requires human intervention.
Potential for AI misinterpretation of customer queries leading to incorrect responses.
Trust in AI to handle customer data must be established, given possible privacy concerns.

Top Helpful Reviews

Learning Headphones

Sep 04, 2025 on Shopify

We decided to try Ringly.io because our store was missing timely follow-ups when messages came in from multiple channels. We wanted a lightweight way to centralize inquiries and respond faster. Setup took about 15 minutes. In the first week, we’ve seen Seth handle configuration tweaks, an edge-case fix, and proactive check-ins. This has streamlined our support workflow and improved response consistency, which has been great for our customers. For any Shopify store dealing with customer communications or backlogged questions, I’d recommend Ringly because it’s quick to adopt and the support is exceptionally responsive.

Learning Headphones

Sep 03, 2025 on Shopify

Ringly.io has been such a helpful app for our store! Setup was super easy, it works smoothly with Shopify, and it’s saved us a ton of time. The support team is amazing too — quick to reply and always really helpful. Definitely recommend!