RFQ Request Quote & Hide Price logo

Customer reviews: RFQ Request Quote & Hide Price

Develop by MageComp

Reviews (14)

Overall rating
4.6

What Merchants Think

Merchants have mixed feelings about the "RFQ Request Quote & Hide Price" app. While some users appreciate its functionality and the support team's efforts to solve issues, others express frustration over recurring technical problems and inadequate customer support, which have impacted their business operations negatively.

Key Strengths

  • The app is easy to install and customize, offering flexibility in use.
  • Provides essential functionalities for quote requests and hiding prices, proving useful for certain business models.
  • Most users praise the responsive and helpful customer support.

Common Concerns

  • App reliability is a frequent issue, with some merchants experiencing repeated technical disruptions.
  • Communication challenges due to different time zones, especially affecting users in the Western hemisphere.
  • Allegations about the app not working as advertised, particularly with theme compatibility and broken promises.

Final Thoughts

The "RFQ Request Quote & Hide Price" app has potential with its customizable feature set, but its inconsistent performance and support-related issues detract from its usability. Merchants looking for stability and seamless functionality might want to consider alternative solutions while the app developers work on improving the service.

Wretched Flowers

Oct 14, 2024  on Shopify

This app's developer pressures customers to leave positive reviews. I'll explain - In my experience, the app breaks every few weeks, making my site inoperable. When I reach out to support, the problem gets fixed within a few days - but I'm loosing out on inquiries and potential business every time it goes down. I eventually left a 2 star review, and was harassed over and over to change my review. I said I'd make a positive review if the app had no problems for 3 months, but the app didn't last even 3 weeks without breaking. Once the developer realized I wouldn't be changing my review, they began refusing to fix any issues that arose. Copy and pasting (literally - no edits) my last interaction with the developer to show how negligent customer support is: me: "the Inquiry part of our site is not working once again. Can you please fix this as it affects our business everyday it is down." their response: "As we said on 21st Aug, the store theme doesn't honor the app. We mean it's not fully compatible with the app. It was running before, so not sure why it's not working all of a sudden. So please don't expect to honor. Hope you understand. PS: You can uninstall the app if you want." By the way, the two highlights listed for this app in the Shopify app store are "Use directly with Shopify admin" and "Works with the latest themes." Don't sell an app on the Shopify app store, and flaunt that it works with Shopify, and then tell your customers that the app doesn't work with Shopify when it breaks. Terrible app, terrible customer service. I'm unsubscribing from this scam today. Don't believe the positive reviews.

Wretched Flowers

Jul 21, 2024  on Shopify

This app would be great, if it worked more often. I've had it less than two months and it's broke 3 times already. The most recent time, I launched a new product line, and for some reason the app hid the price and removed the add-to-cart button on all the products in the new collection. (I only use the hide price feature on a handful of products - none of the new products.) It's been four days since launch and not a single customer has been able to buy these items because of this app being screwed up. I understand it's the weekend, but I haven't been able to get in touch with anyone about it. If this was the only issue, I'd let it slide. But about every 2 weeks the app breaks in some way or another. They're based in Asia, so communication is tough if you're in the Western hemisphere. Wanted to like this app. Looking for alternatives.

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