RFQ Request Quote & Hide Price logo

Customer reviews: RFQ Request Quote & Hide Price

Develop by MageComp

Reviews (14)

Overall rating
4.6

What Merchants Think

Merchants have mixed feelings about the "RFQ Request Quote & Hide Price" app. While some users appreciate its functionality and the support team's efforts to solve issues, others express frustration over recurring technical problems and inadequate customer support, which have impacted their business operations negatively.

Key Strengths

  • The app is easy to install and customize, offering flexibility in use.
  • Provides essential functionalities for quote requests and hiding prices, proving useful for certain business models.
  • Most users praise the responsive and helpful customer support.

Common Concerns

  • App reliability is a frequent issue, with some merchants experiencing repeated technical disruptions.
  • Communication challenges due to different time zones, especially affecting users in the Western hemisphere.
  • Allegations about the app not working as advertised, particularly with theme compatibility and broken promises.

Final Thoughts

The "RFQ Request Quote & Hide Price" app has potential with its customizable feature set, but its inconsistent performance and support-related issues detract from its usability. Merchants looking for stability and seamless functionality might want to consider alternative solutions while the app developers work on improving the service.

Wretched Flowers

Oct 14, 2024  on Shopify

This app's developer pressures customers to leave positive reviews. I'll explain - In my experience, the app breaks every few weeks, making my site inoperable. When I reach out to support, the problem gets fixed within a few days - but I'm loosing out on inquiries and potential business every time it goes down. I eventually left a 2 star review, and was harassed over and over to change my review. I said I'd make a positive review if the app had no problems for 3 months, but the app didn't last even 3 weeks without breaking. Once the developer realized I wouldn't be changing my review, they began refusing to fix any issues that arose. Copy and pasting (literally - no edits) my last interaction with the developer to show how negligent customer support is: me: "the Inquiry part of our site is not working once again. Can you please fix this as it affects our business everyday it is down." their response: "As we said on 21st Aug, the store theme doesn't honor the app. We mean it's not fully compatible with the app. It was running before, so not sure why it's not working all of a sudden. So please don't expect to honor. Hope you understand. PS: You can uninstall the app if you want." By the way, the two highlights listed for this app in the Shopify app store are "Use directly with Shopify admin" and "Works with the latest themes." Don't sell an app on the Shopify app store, and flaunt that it works with Shopify, and then tell your customers that the app doesn't work with Shopify when it breaks. Terrible app, terrible customer service. I'm unsubscribing from this scam today. Don't believe the positive reviews.

Wretched Flowers

Jul 21, 2024  on Shopify

This app would be great, if it worked more often. I've had it less than two months and it's broke 3 times already. The most recent time, I launched a new product line, and for some reason the app hid the price and removed the add-to-cart button on all the products in the new collection. (I only use the hide price feature on a handful of products - none of the new products.) It's been four days since launch and not a single customer has been able to buy these items because of this app being screwed up. I understand it's the weekend, but I haven't been able to get in touch with anyone about it. If this was the only issue, I'd let it slide. But about every 2 weeks the app breaks in some way or another. They're based in Asia, so communication is tough if you're in the Western hemisphere. Wanted to like this app. Looking for alternatives.

MNTLY

Jun 09, 2024  on Shopify

The best app for our business. Launching a subscription solution for hardware and want customers to apply without buying directly. Best app for this and best support ever!

Sarvatek

May 19, 2024  on Shopify

Amazing app with outstanding support. I added it to my website, and it works perfectly. This is a must-have app if you are looking for a request-to-quote feature on your Shopify store.

BUNDA

May 09, 2024  on Shopify

The app was easy to install. We had a few issues that got solved quite quickly by the support team. Thank you.

www.moonirah.com

Mar 29, 2024  on Shopify

Hi There- My store is using the debut theme and have an issue getting this to work with liquid code. Unable to get the app block added.

CoucouManou

Mar 19, 2024  on Shopify

The support is fantastic. I wanted to hide my prices in order to reassess my business model. I had a few glitches with the prices flashing up very briefly,when the Enquire button was pressed but the support team have worked to resolve the issue. Thanks so much!

Il mio negozio SUPERSTARS

Mar 18, 2024  on Shopify

I MUST SUGGESTING EVERYONE USING SERVICES OF MAGECOMP .....NOT ONLY THIS APP ...MAGECOMP'S EXPERTS ARE SO ABLE AND PROFESSIONAL FOR SUPPORTING ALL SHOPIFY MERCHANTS NEEDING THE BEST WORKS THANK MAGECOMP THANK SHOPIFY THESE ARE EXPERTS OF SHOPIFY FOR SEVERAL SERVICES SHOPIFY/SHOPIFY PLUS-MAGENTO/ADOBE COMMERCE/BIG COMMERCE/WOO COMMERCE/ADOBE EXPERIENCE MANAGER AND MAGECOMP IS TOO ABLE BUILDING ECOMMERCE SHOPS USING THE MORE EVOLUTED TECH AS SHOPIFY PLUS -MAGENTO-LARAVEL-WORDPRESS WOO ...MAGECOMP IS RIGHT FOR CONFIGURATING LITTLE SHOPS BUT ALSO FOR BIGCOMMERCE SHOPS USING SEVERAL TECH AS AEM-WEB DEVELOPMENT AND MOBILE APPS

durvis1.lv

Feb 28, 2024  on Shopify

The application is easy to install and customize. It works correctly and clearly. There are two options where to receive requests - email or phone, which is very convenient!

Josec Supplies

Feb 26, 2024  on Shopify

Excellent app. We've been trying numerous apps to hide prices because of the supplier exchange rates. Did exactly what was required.

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