Return Helper: Return Centre

Develop by Return Helper

Built for Shopify

Free App

Automated returns & generate labels through a branded portal

Automated returns

Smart return rules

Carrier integrations

Branded portal

Return label generation

Multi-language emails

Local return centers

About Return Helper: Return Centre

Launched Jul 14, 2022

Built by Return Helper

Email :

[email protected]

Address

Unit 806, 8/F, Data Technology Hub,, Tseung Kwan O Industrial Estate, No.5 Chun Cheong Street, Tseung Kwan O, NT, 852, HK

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Description

Streamline Returns through a multi-language Branded Portal and 15+ Local Return Centers

Return Helper is a comprehensive return management solution designed to streamline and optimize the return process and aftermarket activities for retailers. With a focus on meeting the needs of cross-border merchants, we offer seamless integration with over 15 overseas warehouses in countries including the U.S., Canada, U.K., France, Italy, Germany, Poland, Australia, Japan, Malaysia, Singapore, Hong Kong, Taiwan, and China. Our platform also connects with 30 international shipping partners.

Customize your returns portal - logo, color, image, and return reasons.
Smart rules for specific return outcomes - return windows, non-returnable items,
Automate shipping label generation with 30+ carrier integrations.
Send emails to customers at each step of the return process in multiple language
Local addresses , unboxing within 24H with instant upload of item status＆photos

Pros

Seamless integration with over 15 overseas warehouses, enhancing international return management
Connection with 30 international shipping partners, facilitating efficient global logistics
Customization options for the returns portal, including logo, color, image, and return reasons to align with brand identity
Smart rules to define specific return outcomes, such as return windows and non-returnable items, promoting flexibility in return policies
Automated shipping label generation simplifies the returns process across 30+ carriers
Multilingual email notifications to customers at each step of the return process, enhancing communication
Local return collection services in 15 countries improve accessibility and convenience for customers

Cons

Dependency on integration capabilities and the stability of shipping partners, which might vary internationally
Customizing the returns portal could require additional setup time and technical resources
Potential complexities in managing smart rules, especially for businesses with varied product lines
Language differences in email notifications may lead to communication issues if not accurately translated

Top Helpful Reviews

View all reviews

DAD Marketing s.r.o.

May 06, 2024 on Shopify

A great application where you can manage your entire return process at internationally competitive prices. They have an excellent team in support. I definitely recommend

UbiBot Online Store

Mar 21, 2024 on Shopify

Return Helper excels with its seamless functionality, user-friendly interface, transparent pricing, and outstanding customer service. From automated return labels to intuitive navigation, it simplifies return management. With upfront fees and responsive support, it's a must-have for efficient Shopify stores. Solid five stars.

Projext ＆ Co. tw

Dec 04, 2023 on Shopify

1 Easy to use. 2 UI is very user friendly and intuitive 3 The customer service is helpful and responsive.

MORROW+MINT Int'l

Oct 09, 2023 on Shopify

Seamlessly solved my international customer return processing. Easy to use online portal and attentive account manager. Would recommend if you do not have overseas 3PL and would like to provide a better customer return experience.

Topologie International

Jul 21, 2023 on Shopify

Their service is precisely what our business required as it manages the entire return process. They offer competitive pricing and excellent support as well.

KICKS CREW

Jul 17, 2023 on Shopify

Easy to use, platform is very user friendly, the supporting team are very professional and responsible.

Uniforms World

Jul 04, 2023 on Shopify

Very satisfied with the overseas warehouse service! I would like to take this opportunity to express my compliments on your overseas warehouse service! Whether it is the accuracy of shipping labels, the efficient operation of the operation center, or the excellent after-sales service, your team has done a great job. First of all, I really appreciate your professionalism and accuracy in shipping labels. The fact that all packages were delivered on time and that every shipping label was accurate gives me a lot of confidence in your logistics services. Secondly, I would like to give a special thanks to your operations center team. They handled my orders and inventory management efficiently, ensured that all items were stored safely and properly, and saved me a lot of time and effort in the return and exchange operation process. Also, I must compliment you on your after-sales service. Every time I had a question or needed help, your customer service team always responded patiently, promptly and provided an effective solution. This attention to detail and customer-first attitude makes me feel very satisfied.