What Merchants Think

Merchants overall view the "Reputon Customer Reviews App" positively, appreciating its ease of use and effectiveness in managing customer feedback. Many users find it particularly helpful for improving business reputations by facilitating review collection on platforms like Trustpilot and Google. While the app has some enthusiastic supporters who appreciate its functionality and customer support, others have faced integration issues and raised concerns over misleading features.

Key Strengths

• Easy setup and straightforward installation process.
• Effective in directing customers to leave reviews on major platforms like Trustpilot and Google.
• Automation features for follow-up review requests.
• Prevention of potentially harmful unwarranted reviews.
• Reasonable pricing compared to competitors.
• Responsive customer service for resolving issues.

Common Concerns

• Misleading information about needing additional apps for full functionality.
• Inconsistent app performance, including sending emails with incorrect settings.
• Delayed support response times leading to unresolved issues.
• Emailing customers for reviews before order delivery, causing frustration.

Final Thoughts

The "Reputon Customer Reviews App" is generally well-received for its capability to enhance online reputation by managing customer reviews smoothly. Despite some concerns with setup and support, the app's ease of use, affordability, and ability to prevent negative reviews offer significant benefits for businesses looking to build trust with their customers.