PlaybackPro ‑ Live Preview

Develop by Shopify

$9-$39

/ Month

14 Days Free Trial

Watch customers in real-time.

Real-time preview

Customer support

Live chat integration

Session recording

Sales optimization

Notification alerts

Visitor attributes

Cart insights

Chat popups

About PlaybackPro ‑ Live Preview

Launched Mar 08, 2023

Built by Shopify

Address

603 Samruddhi Complex, opp Sakar-3, Ahmedabad, GJ, 380014, IN

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Record and replay or watch in real-time your customers with the ability to talk with them live!

The replay app that supports live transmissions and chat integrations! Connect to live sessions to increase your sales and spend less time on support. Get notifications about sessions that have already engaged with your store but have not made an order yet. Open a live preview of the session with a single click. Check its attributes and cart items. Connect to the visitor via our chat integration or send a message with our notification popup.

Record all traffic & connect to live session
Filter by cart value, errors, UTM, and much more
Get more sales by sparking a conversation with your visitors
Get notification about a live session that's likely to convert
Improve your customer support process with a live preview

Pros

Supports live transmissions and chat integrations
Allows connection to live sessions to increase sales
Reduces time spent on customer support
Provides notifications about engaged sessions that haven't made an order yet
Enables a live preview of the session with a single click
Displays session attributes and cart items
Facilitates direct visitor engagement via chat or notification popup
Records all traffic for later analysis
Offers filtering by cart value, errors, UTM, and more
Helps improve customer support with real-time insights

Cons

Potential privacy concerns for customers being watched in real-time
May require constant monitoring to fully utilize live preview feature
Possible technical issues with real-time transmissions and notifications
Integration with existing chat systems might be challenging
Can lead to information overload if not managed properly
Depends heavily on the accuracy of session-based notifications for conversions

Top Helpful Reviews

FromPicToArt

Mar 27, 2023 on Shopify

I was keen to see why my customers abandoned their carts. Therefor I tried this app. But this app didn't recorded any of my abandoned carts. Many records show errors, therefore very often I was not able to view my customers actions on my shop. But the worse is the customer service. I am waiting for days for a response, but nothing. I expected a decent customer service for a pricey app like this one. I definitely can't recommend this app.

gpt-library.com

Mar 25, 2023 on Shopify

This app is fantastic! Definitely worth every money! I have used it in parallel with HotJar and Smartlook. That app records ALL visits with 100% of accuracy when the other only 40-60% of it. I love the Live Sessions that help me to push chat messages on Tidio and interact with people when they are considering the purchase. Thanks to that app I was able to start generating my first sales and significantly improve landing pages and website UX. Love it!

Psysmaczki

Mar 12, 2023 on Shopify

We tried every Tidio related app on here before we landed on this one. I was looking for app which can help to improve our customer service by better understanding users behaviours. For a long time we are using a Tidio app, which is great live chat tool but missing some monitoring features that allows to detect where are the real obstacles than need to be improve. This app seems to do that job perfectly!. Now we can record all of the sessions, get some insides and finally know how to boost our store performance.