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Customer reviews: Peek! ‑ Better Replay & Survey

Develop by CartKit

Reviews (2,772)

Overall rating
4.7

What Merchants Think

"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.

Key Strengths

  • Provides valuable insights into customer behavior and website interaction.
  • High-quality customer support with responsive and helpful staff.
  • User-friendly interface with easy navigation.
  • Effective in identifying areas for website improvement and optimizing conversion rates.

Common Concerns

  • Unexpected and excessive billing, with multiple reports of being charged more than expected.
  • Lack of transparency in subscription plans and potential for unexpected fees.
  • Difficulty in obtaining refunds for unauthorized charges.
  • Initial commitments to paid plans required before fully exploring the app's features.

Final Thoughts

Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.

iMade

Mar 26, 2024  on Shopify

Thanks!

4KAAD Brand Store

Mar 25, 2024  on Shopify

good app to use for shopify, gives good information to grow the business

Baldiflex

Mar 25, 2024  on Shopify

siamo in prova e vediamo come va ma per ora sembra davvero molto interessante.

René® København

Mar 24, 2024  on Shopify

Really good to see what customers are doing . Learning a lot ! And what a very good support Peek has. Thanks !

Goal Success Coach

Mar 23, 2024  on Shopify

The app works great! It really helps being able to see how users interact with my site and see where they are getting stuck

PowerBuddy

Mar 17, 2024  on Shopify

VESKY

Mar 16, 2024  on Shopify

Great and friendly support, very helpfull

Lift Down

Feb 26, 2024  on Shopify

This app is the best replay app I've used so far. Please don't go ahead and download other ones because I've noticed they slow your store. This app does not do that. It is also providing me with the most detailed insights into customer users.

Marley & Mango

Jan 17, 2024  on Shopify

Great customer services and dedication to making the customer happy. For me, when implementing Shopify apps, I look for customer service quality as it is crucial to have a team ready to help. A++ experience with them.

Trendyville Boutique

Jan 09, 2024  on Shopify

This App is soo informative! Especially when you have just launched your business and are eager to know what your customers are interested in the most. This app is also good for checking in on your marketing efforts to see which items are bringing your customers to your site. I was able to see that people are spending more and more time on our site, and I love that. There is no wait for support, and they are so kind and happy to help. I was only planning on doing the trial, but once I began to use it, I said, "Maybe we'll keep the free plan." However, we see that keeping this plan is vital, so we upgraded to the Growth Plan, which has all the features we need to be as nosey as we want. I can't wait for the Heatmap feature to launch. Give them a try, I promise you will not regret it.

Tetes.co

Nov 20, 2023  on Shopify

It is amazing, it really helps me understand my customers´behavior while on my site in order to take action to optimize.

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