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Customer reviews: Peek! ‑ Better Replay & Survey

Develop by Shopify

Shopify Replay is a powerful app designed to help merchants recover lost sales by automatically re-engaging abandoned carts. Reviews from real users provide insights into its effectiveness, ease of use, and overall value. Understanding these experiences can help you decide if it’s the right tool for your store.

Reviews (601)

Overall rating
4.7

What Merchants Think

"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.

Key Strengths

  • Provides valuable insights into customer behavior and website interaction.
  • High-quality customer support with responsive and helpful staff.
  • User-friendly interface with easy navigation.
  • Effective in identifying areas for website improvement and optimizing conversion rates.

Common Concerns

  • Unexpected and excessive billing, with multiple reports of being charged more than expected.
  • Lack of transparency in subscription plans and potential for unexpected fees.
  • Difficulty in obtaining refunds for unauthorized charges.
  • Initial commitments to paid plans required before fully exploring the app's features.

Final Thoughts

Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.

Envy The Eagle

Nov 13, 2024  on Shopify

This app is amazing! I highly recommend it! It helps to understand customers behavior and also what products grab their attention and it has been a true insight into helping to customize more popular type items that would have better conversion. Don was great in answering some of my questions! Support is better than most apps for sure!

Tiffanya Store

Nov 11, 2024  on Shopify

Really love the app it helps me understand my cutomers behaviour to optimise my conversion rate.

Modehouse Montreal

Nov 11, 2024  on Shopify

PerfectPrint Studio

Nov 09, 2024  on Shopify

Fantastic Custom Printing Service! PerfectPrint Studio has become my favorite place for custom printing. I recently ordered a personalized calendar and a custom printed pillow, and both items were fantastic. The print quality is superb, with vibrant colors and clear images. The materials used are high-quality and durable. The website is easy to navigate, and the customization options are extensive. The checkout process was straightforward, and my order arrived promptly and in perfect condition. The customer service team was friendly and helpful, ensuring I was completely satisfied with my purchase. I highly recommend PerfectPrint Studio for anyone looking for unique, high-quality custom printed products. I will definitely be a repeat customer!

MILTHREAD

Nov 06, 2024  on Shopify

This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.

KneePulse

Nov 06, 2024  on Shopify

Smith Livingston

Nov 06, 2024  on Shopify

great!

theey.co

Nov 04, 2024  on Shopify

Very helpful customer support! Great app, does what it needs to do! 5/5

Lizzy Fitzrovia

Nov 03, 2024  on Shopify

Good analysis of customer behaviour

StyleFusion Boutique

Nov 03, 2024  on Shopify

that are good to with

She & Me

Oct 22, 2024  on Shopify

Good customer service.

Dannico

Oct 20, 2024  on Shopify

super helpful and easy to work with, highly recommend.

Backyard Discovery UK

Oct 15, 2024  on Shopify

Great app and very useful. Live chat was very helpful too! Recomended.

Banana Roller

Oct 14, 2024  on Shopify

Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

ÉPRIS

Oct 10, 2024  on Shopify

super app

Felipe Moura Auto Peças

Oct 10, 2024  on Shopify

Ótimo o aplicativo, consigo otimizar minha loja com base nas gravações!

Digitally Accomplished

Oct 07, 2024  on Shopify

Fantail Gin

Oct 05, 2024  on Shopify

Great service and easy to start with a free plan

stitch coccole

Oct 05, 2024  on Shopify

très bon

The Kaleno Company

Oct 05, 2024  on Shopify

Excellent help

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