Customer reviews: Peek! ‑ Better Replay & Survey

<h3>What Merchants Think</h3> <p>"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.</p> <h3>Key Strengths</h3> <ul> <li>Provides valuable insights into customer behavior and website interaction.</li> <li>High-quality customer support with responsive and helpful staff.</li> <li>User-friendly interface with easy navigation.</li> <li>Effective in identifying areas for website improvement and optimizing conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unexpected and excessive billing, with multiple reports of being charged more than expected.</li> <li>Lack of transparency in subscription plans and potential for unexpected fees.</li> <li>Difficulty in obtaining refunds for unauthorized charges.</li> <li>Initial commitments to paid plans required before fully exploring the app's features.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.</p>

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Reviews (2,772)

Overall rating

4.7

5

151
4

16
3

3
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4
1

8

What Merchants Think

"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.

Key Strengths

Provides valuable insights into customer behavior and website interaction.
High-quality customer support with responsive and helpful staff.
User-friendly interface with easy navigation.
Effective in identifying areas for website improvement and optimizing conversion rates.

Common Concerns

Unexpected and excessive billing, with multiple reports of being charged more than expected.
Lack of transparency in subscription plans and potential for unexpected fees.
Difficulty in obtaining refunds for unauthorized charges.
Initial commitments to paid plans required before fully exploring the app's features.

Final Thoughts

Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.

cliodhna

Dec 06, 2024 on Shopify

its very insightful and helps a lot

Trueblueaussiedeals

Dec 04, 2024 on Shopify

Waqas was very helpful with my questions :) Thank you so much!!

Doki Doki Land

Dec 02, 2024 on Shopify

Very good replay app, help me a lot to improve my website

Zaluna

Dec 01, 2024 on Shopify

It was great, help me to see how my customer see everything in order to improve my store

Cludo

Nov 30, 2024 on Shopify

nice

Vionis Industries - based in Düsseldorf

Nov 29, 2024 on Shopify

Great app!!!

Glitters Jewel

Nov 28, 2024 on Shopify

Jaimy Carrington

Nov 26, 2024 on Shopify

Mo, gave me an amazing support

Envy The Eagle

Nov 22, 2024 on Shopify

I felt compelled to write another review. I had some questions and MO was amazing at helping me understand what I was looking at etc .... Very knowledgeable and eager to help me understand! Highly recommend!

modavire.com

Nov 21, 2024 on Shopify

great support

ILHAS

Nov 17, 2024 on Shopify

Really solid app. We used the free version for some time, but it was so good we decided to upgrade. It's worth it. You'll learn really useful things from watching the recordings that will help you know where to improve your site.

7C's Farm

Nov 14, 2024 on Shopify

Istantix

Nov 14, 2024 on Shopify

La mas completa que he encontrado, manejo facil y muy intuitiva

FËM RITUALS

Nov 13, 2024 on Shopify

Quick response! Great Customer service.

Envy The Eagle

Nov 13, 2024 on Shopify

This app is amazing! I highly recommend it! It helps to understand customers behavior and also what products grab their attention and it has been a true insight into helping to customize more popular type items that would have better conversion. Don was great in answering some of my questions! Support is better than most apps for sure!

Tiffanya Store

Nov 11, 2024 on Shopify

Really love the app it helps me understand my cutomers behaviour to optimise my conversion rate.

Modehouse Montreal

Nov 11, 2024 on Shopify

PerfectPrint Studio

Nov 09, 2024 on Shopify

Fantastic Custom Printing Service! PerfectPrint Studio has become my favorite place for custom printing. I recently ordered a personalized calendar and a custom printed pillow, and both items were fantastic. The print quality is superb, with vibrant colors and clear images. The materials used are high-quality and durable. The website is easy to navigate, and the customization options are extensive. The checkout process was straightforward, and my order arrived promptly and in perfect condition. The customer service team was friendly and helpful, ensuring I was completely satisfied with my purchase. I highly recommend PerfectPrint Studio for anyone looking for unique, high-quality custom printed products. I will definitely be a repeat customer!

MILTHREAD

Nov 06, 2024 on Shopify

This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.

KneePulse

Nov 06, 2024 on Shopify