What Merchants Think

"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.

Key Strengths

• Provides valuable insights into customer behavior and website interaction.
• High-quality customer support with responsive and helpful staff.
• User-friendly interface with easy navigation.
• Effective in identifying areas for website improvement and optimizing conversion rates.

Common Concerns

• Unexpected and excessive billing, with multiple reports of being charged more than expected.
• Lack of transparency in subscription plans and potential for unexpected fees.
• Difficulty in obtaining refunds for unauthorized charges.
• Initial commitments to paid plans required before fully exploring the app's features.

Final Thoughts

Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.