Reviews: Refersion: Affiliate Marketing

Customer reviews: Refersion: Affiliate Marketing

Reviews (486)

Overall rating

4.6

5

32
4
3

1
2

1
1

5

What Merchants Think

Merchants generally find "Refersion: Affiliate Marketing" a valuable tool for managing their affiliate programs, appreciating the superb customer support they receive, especially from team members like John, Eugene, Janice, and Andre. The app aids businesses in expanding their programs with responsive and helpful guidance provided by the support team. However, some users express concerns about the app's scalability, pricing structure, and technical issues.

Key Strengths

Outstanding customer service, especially highlighted by team members John, Eugene, Janice, and Andre.
Responsive support that effectively addresses questions and problems.
Facilitates the successful setup and expansion of affiliate programs.
User satisfaction with the support during onboarding and integration.

Common Concerns

Scalability limitations, with a cap on conversions per month, affecting larger businesses.
Pricing concerns, especially related to the commission structure with high-ticket items.
No access to a dedicated affiliate marketplace for browsing potential affiliates.
Technical issues such as persistent bugs and confusing interface elements.
Lack of detailed profile visibility for affiliates that hinders efficient marketplace navigation.

Final Thoughts

Overall, "Refersion: Affiliate Marketing" is regarded positively by merchants who benefit significantly from its excellent support team. While the service provides effective solutions for affiliate management, merchants should be aware of certain limitations, especially those related to scalability, marketplace access, and technical functionalities. The app is best suited for merchants who prioritize customer support and are able to work within its listed constraints.

MANOLA

Sep 04, 2024 on Shopify

Just got off a 1 hour call with Erik who guided me through the entire platform and universe that Refersion is. The support and agency at Refersion is superb. Very satisfied so far!

Algera Jewelry

Aug 26, 2024 on Shopify

I DON'T WANNA! Can't we just keep this SHINING STAR COMPANY TO OURSELVES?! John is BY FAR the best service agent that I had the pleasure of dealing with! He is on the ball, nose to the grindstone! Honest and trustworthy beyond note. I took a risk and Refersion a bit more than the normal admin permission as my partner and John dealt with this. I was blown away! He acted with honesty and integrity, did what he had to do. He is a keeper and one to restore faith in humanity! You have to give this guy a SHINING CHAIR AFTER THIS!

HenGear

Jul 28, 2024 on Shopify

Awesome App! There support is amazing as well!

Wild Elements

Jul 10, 2024 on Shopify

Janice was very helpful in helping us setting Refersion up for our store!

Free Yourself

Jun 10, 2024 on Shopify

Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd

Pure Life Vitalize

Jun 06, 2024 on Shopify

John from Refersion is exceptional. He made the onboarding process feel effortless and set us on a path to success. I feel like we're about to launch a groundbreaking e-commerce affiliate powerhouse. It couldn't have been better!

BulkSupplements.com

Jun 04, 2024 on Shopify

Support is super helpful! John was so easy to talk to and work with!

PARACOSMIC

Mar 25, 2024 on Shopify

Everyone I interacted with was wonderful, but Kath and Janice were particularly outstanding! Despite the challenge of managing time differences, I consistently received prompt replies within 12 hours. Their responses were not only quick but also friendly and incredibly helpful. I had numerous conversations with Janice, who was always exceptionally supportive. Similarly, Kath was very approachable and went above and beyond to assist me. Their excellent service truly made a difference!

Wype Inc.

Mar 18, 2024 on Shopify

Excellent support from John with super helpful tips on optimizing our flow and experience for both affiliates and referrals!)

HockeyShot USA

Jan 22, 2024 on Shopify

John was super helpful with merging my two accounts !

Yoni Pleasure Palace

Dec 22, 2023 on Shopify

Andre Tan from Refersion is a literal life saver! We have moved our affiliate program over to Refersion and they have held our hand every step of the way! Andre answers every question thoroughly and also in a way we can understand (not so techy people over here). Very grateful for all of their support & highly recommend their program!

RHOBACK

Oct 17, 2023 on Shopify

Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.