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Customer reviews: Refersion: Affiliate Marketing

Reviews (1,033)

Overall rating
4.7

What Merchants Think

Merchants generally find "Refersion: Affiliate Marketing" a valuable tool for managing their affiliate programs, appreciating the superb customer support they receive, especially from team members like John, Eugene, Janice, and Andre. The app aids businesses in expanding their programs with responsive and helpful guidance provided by the support team. However, some users express concerns about the app's scalability, pricing structure, and technical issues.

Key Strengths

  • Outstanding customer service, especially highlighted by team members John, Eugene, Janice, and Andre.
  • Responsive support that effectively addresses questions and problems.
  • Facilitates the successful setup and expansion of affiliate programs.
  • User satisfaction with the support during onboarding and integration.

Common Concerns

  • Scalability limitations, with a cap on conversions per month, affecting larger businesses.
  • Pricing concerns, especially related to the commission structure with high-ticket items.
  • No access to a dedicated affiliate marketplace for browsing potential affiliates.
  • Technical issues such as persistent bugs and confusing interface elements.
  • Lack of detailed profile visibility for affiliates that hinders efficient marketplace navigation.

Final Thoughts

Overall, "Refersion: Affiliate Marketing" is regarded positively by merchants who benefit significantly from its excellent support team. While the service provides effective solutions for affiliate management, merchants should be aware of certain limitations, especially those related to scalability, marketplace access, and technical functionalities. The app is best suited for merchants who prioritize customer support and are able to work within its listed constraints.

MudGear

Apr 18, 2025  on Shopify

Excellent support from John - Refersion really takes care of customers. We've been happy with the app for managing ambassador relationships for compression socks and performance apparel at mudgear.com. Thank you, Refersion!

BPI Sports

Apr 03, 2025  on Shopify

John provided me with excellent support and service.

Vita-Nova

Apr 01, 2025  on Shopify

I just got the app installed. Im excited to see what comes from Refersion. John helped with the set up, very hands on and help sort things out very quickly.

Rollga

Mar 27, 2025  on Shopify

John helped us fix an issue we had super quickly and easily. Great customer service!

Little Saints

Mar 25, 2025  on Shopify

John and Erik were both extremely helpful in helping me set up my companies reversion program! Super user friendly system and the screenshots of each step really help the ease of the process!

Mermade Hair™

Feb 27, 2025  on Shopify

10/10 experience with John.

Anya

Dec 12, 2024  on Shopify

Andre was incredibly helpful and knowledgeable! Thank you again! :)

Spavia Shop

Oct 31, 2024  on Shopify

We are new to Refersion and have had a ton of questions. Eugene has been my go-to and any time I reach out with a question, his response is timely, incredibly helpful and super friendly! We are expanding our program and it would not have been possible without his help and support! Thank you Eugene!!

SOBER(ISH)

Oct 31, 2024  on Shopify

John did a wonderful job helping me with some issues that I was having with an affiliate and their payout! Highly recommend John!!

thepeachiespoon

Oct 30, 2024  on Shopify

John was fantastic to work with during the setup process—his customer service was top-notch. Someone get this man a coffee; he’s earned it! E

Turnt Up

Oct 17, 2024  on Shopify

I would recommend the app and the solutions provided throughout the integration. The person responsible in guiding me was very friendly, professional and always wanted to help.

IN COMMON Pro

Oct 15, 2024  on Shopify

Eugene was very helpful and was able to assist me with my issue quickly. Thank you!

Nihilo Concepts

Oct 10, 2024  on Shopify

JUMR Lifestyle Shop

Oct 08, 2024  on Shopify

John Rogelio was awesome and very fast with customer support.

MANOLA

Sep 04, 2024  on Shopify

Just got off a 1 hour call with Erik who guided me through the entire platform and universe that Refersion is. The support and agency at Refersion is superb. Very satisfied so far!

Algera Jewelry

Aug 26, 2024  on Shopify

I DON'T WANNA! Can't we just keep this SHINING STAR COMPANY TO OURSELVES?! John is BY FAR the best service agent that I had the pleasure of dealing with! He is on the ball, nose to the grindstone! Honest and trustworthy beyond note. I took a risk and Refersion a bit more than the normal admin permission as my partner and John dealt with this. I was blown away! He acted with honesty and integrity, did what he had to do. He is a keeper and one to restore faith in humanity! You have to give this guy a SHINING CHAIR AFTER THIS!

HenGear

Jul 28, 2024  on Shopify

Awesome App! There support is amazing as well!

Wild Elements

Jul 10, 2024  on Shopify

Janice was very helpful in helping us setting Refersion up for our store!

Free Yourself

Jun 10, 2024  on Shopify

Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd

Pure Life Vitalize

Jun 06, 2024  on Shopify

John from Refersion is exceptional. He made the onboarding process feel effortless and set us on a path to success. I feel like we're about to launch a groundbreaking e-commerce affiliate powerhouse. It couldn't have been better!

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