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Customer reviews: Recurpay: Subscriptions app

Develop by Recurpay

Reviews (386)

Overall rating
5

What Merchants Think

Overall, merchants using "Recurpay: Subscriptions app" are highly satisfied with the application, highlighting its ease of use and flexibility in managing subscription setups. The app is praised for its seamless integration and ability to accommodate custom subscription combinations. Merchants frequently commend the outstanding customer support provided, making the setup and troubleshooting processes straightforward and stress-free. Many users feel the app adds significant value to their business operations, especially for those transitioning from other subscription services.

Key Strengths

  • Exceptional customer support, often praised by name with team members like Sinchain and Sweta frequently mentioned for their efficient and helpful service.
  • Easy to use and intuitive interface with a simple setup process and valuable onboarding sessions.
  • Flexible and customizable subscription options that integrate well with existing store functionalities.
  • Quick response times and proactive suggestions from the support team to enhance app usage.
  • Highly recommended by users for its functionality and customer service.

Common Concerns

  • Initial difficulty in configuration for a few users, though resolved with platform familiarization.
  • Some features are anticipated but not yet available, although there's trust they will be developed.

Final Thoughts

The "Recurpay: Subscriptions app" is critically acclaimed by its users for its robust functionality and the excellent customer support team backing it. Merchants find it a highly beneficial tool for managing subscription services on their Shopify platforms. It’s an app that is recommended for its value, especially for businesses starting or looking to improve their subscription services. The minor concerns some users have tend to be addressed proactively by the development and support teams, providing confidence in the app’s continual improvement.

Terranut

Jun 06, 2025  on Shopify

The app is serving us very well so far. Big thanks to Sinchain for quickly implementing a solution for us.

Baristocracy Coffee

Jun 06, 2025  on Shopify

great customer service

Moody Bee

Jun 04, 2025  on Shopify

Sinchain was an amazing support person!

Peak Flavor Coffee

Jun 04, 2025  on Shopify

We migrated from Yotpo to Recurpay. The customer service was fast, helpful and marvellous. Ajsar & Rizwana made my onboarding simple and are always available with fast help. Loved my first experience. Hans

Enlighten Smiles

Jun 04, 2025  on Shopify

Extremely satisfied with the seamless integration handled by Ajsar and the team. Any issues that arose were quickly addressed and resolved, making the entire process simple and straightforward. By far, the smoothest migration we’ve experienced. Special mention to chatbot Sinclair, who was incredibly helpful — quick to respond and excellent at explaining product features in depth. This made our decision to transition from Loop to Recurpay much easier and more confident. Highly impressed with the overall experience.

MODE Modern Aromas

Jun 03, 2025  on Shopify

I am extremely pleased with the features and ease of use of the subscriptions products. Even more, the onboarding help from Rizwana and Ajsar was very straightforward and informative. They have been an excellent resource for growing my sales!

PlayerOne

Jun 02, 2025  on Shopify

I've had a very good experience with Recurpay. They really helped me out with customising my bundle builder and their support/Sinchain was fantastic.

Alteya Organics

May 29, 2025  on Shopify

The app is super easy to use, and the support is awesome!

Simply Brown Coffee

May 28, 2025  on Shopify

funny and helpful

Good Express mx

May 23, 2025  on Shopify

Sinchain helped me to solve everything I needed and very quickly! Thanks a lot!

DAM Fancy Creations

May 22, 2025  on Shopify

PRETTY GOOD AT MANAGING MY SUBSCRIPTIONS FOR MY ONLINE MEMBERSHIP GROUP. I USE THIS FOR FACEBOOK INSTEAD OF A PLATFORM LIKE PATREON (WHICH I HAVE USED IN THE PAST). PRETTY SIMPLE TO SET UP AND KEEP TRACK OF NEW OR CANCELED SUBS.

Taper Food

May 15, 2025  on Shopify

Sinchain was very helpful and fast. Thank you!

ZENERGY Canada

May 13, 2025  on Shopify

I had a great experience with the support team when I asked about moving subscribers from one store to another. They were very helpful, quick to respond, and made the whole process easy to understand. It really saved me a lot of time and stress. Big thanks to Sinchain—you did an amazing job! You were patient, clear, and very supportive the whole time. I really appreciate your help. Keep up the great work!

bloombelly

May 09, 2025  on Shopify

Great customer service.

ScholarPrep Nation

May 08, 2025  on Shopify

I was in a bind trying to figure out how to navigate all the buttons, widgets and links that Shopify has to offer...then it dawned on me that I could request help from the support team. Admittedly, I only expected to get AI obt support or some sort of email that advises me that someone will respond in 24-48 hours. Nope. The rep "Sinchain" was live and in chat ready to serve and I know it saved me several frustrating hours (and even some money)! 5 out of 5 Star Service.

Health-Lytes, LLC

May 05, 2025  on Shopify

this app is convenient and allows me to manage my subscription orders well. customer support is great. I had a question and opened up a chat with Sinchain who responded quickly and was very helpful

Alpha Omega Vitality

May 02, 2025  on Shopify

I’ve had an outstanding experience using the Recurpay: Subscriptions app. The platform is intuitive, easy to integrate, and packed with features that make managing customer subscriptions a breeze. From setup to daily use, everything has been smooth and efficient. What truly stood out, though, was the level of support I received from Sinchain. Sinchain was incredibly responsive, knowledgeable, and went above and beyond to ensure my specific needs were met. Whether it was customizing workflows, troubleshooting issues, or just offering suggestions to optimize my subscription setup, Sinchain was always there with helpful advice and quick solutions. It’s rare to find support that’s not only technically sharp but also genuinely invested in your success. Thanks to Recurpay and Sinchain, we’ve seen improved customer retention and a much more streamlined billing process. I highly recommend this app for anyone looking to simplify and enhance their subscription management.

Ten Acres Candles

May 01, 2025  on Shopify

Very responsive and helpful!

Chanv

Apr 28, 2025  on Shopify

Quick and sharp.

thankcollagen

Apr 25, 2025  on Shopify

Sinchain was very helpful, polite and professional. Left me feeling confident that my pending queries will be resolved with no issues. As a business owner - this is the type of reassurance you need.

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