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Customer reviews: Recart: SMS & List Growth

Develop by Recart

Reviews (527)

Overall rating
4.7

What Merchants Think

"Recart: SMS & List Growth" has generally garnered favorable reviews from merchants who appreciate its robust capabilities to enhance SMS marketing outcomes. Many highlight the significant subscriber growth and excellent ROI, often making it a top revenue channel. However, some users have reported significant challenges related to platform bugs, customer service, and transparency in billing.

Key Strengths

  • Significant improvement in subscriber list growth and ROI.
  • Effective pop-ups and automated campaigns for scaling quickly.
  • Responsive and supportive team, offering strategic ideas.
  • High conversion rates for SMS opt-ins and comprehensive segmentation features.

Common Concerns

  • Platform bugs leading to potential revenue losses.
  • Poor customer service and lack of support consistency.
  • Non-transparent and confusing billing practices.
  • Failure to deliver some promised services and strategic support.

Final Thoughts

Overall, "Recart: SMS & List Growth" is a powerful tool for those looking to expand their SMS marketing, with many users experiencing remarkable growth. However, there are notable concerns with the service and platform stability that potential users should be aware of. Ensuring clear communication and service expectations might mitigate some of these challenges.

Carnivore Snax

Jun 19, 2025  on Shopify

We’ve been using Recart since 2023, and it’s completely transformed how we approach SMS. It’s now consistently one of our top revenue channels. In just 18 months, we’ve added 78,000+ subscribers, grown our list by over 250%, and achieved a 141X ROI—well above industry benchmarks. In the past 3 months alone, our list growth conversion has consistently hit double digits, while opt-out rates stay low. Recart’s popups, automated campaigns, and segmentation features make it easy to scale fast and deliver strong performance. If you're serious about growing your SMS channel, I would highly recommend adding Recart into your tech stack.

the phix

Jun 09, 2025  on Shopify

This team is incredible ! Super turnkey and easy. Love working with them. Alice and Greg have helped me drive meaningful sales

BURLEBO

Oct 16, 2024  on Shopify

Using Recart has been a huge advantage for our company! So glad we chose to switch over to this app.

KURU Footwear

Oct 15, 2024  on Shopify

We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, and crazy good metrics.

Plum Deluxe Tea

Nov 14, 2023  on Shopify

I love the numbers coming in from our campaigns and flows, especially the welcome; it offers a personal touch with conditional splits that really engage our customers. And it really gets results (sales). At first, I was concerned about our opt-ins, but our rep, Jordan, did more than just provide awesome suggestions — he also worked with us to create different versions, like a step with email and text at the same time. Our signup conversions improved dramatically, jumping from 1.25% before Recart to 7% for email and almost 5% for SMS.

Prop Money Inc.

Oct 31, 2023  on Shopify

We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.

Keep Nature Wild

Oct 30, 2023  on Shopify

We love using Recart. The app is intuitive and easy to use. They have awesome technical support, but what's really blown us away is the support around strategy, ideas, and implementation of those ideas directly with their team. So rad!

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