REASONBACK manages returns and exchanges for fashion stores that sell with cash on delivery. Customers start a request from your branded return portal using their order number and phone or email, then pick the items, a reason, and whether they want a refund, an exchange or a different size. Your team approves it, a courier collects the package, and the refund can only be issued once the package is received and checked. Every step is recorded on the request and on the Shopify order.

• Branded return portal where customers return, exchange or swap a size, no login
• Refund buttons stay locked until your team has received and checked the box
• Book Bosta courier pickups on approval and follow each shipment's status
• Set return windows, final sale, discount code and per-governorate fee rules
• Requests appear on the Shopify order, with restocking and store credit handled