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Customer reviews: Rapid Reviews: Product Reviews

Develop by William Belk

Reviews (118)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Rapid Reviews: Product Reviews," citing its excellent integration, speed, and ease of use. Many noted the seamless transition from other review platforms and the beneficial impact on their store's functionality and aesthetics. The standout feature mentioned repeatedly is the exceptional customer support from William Belk, which enhances the overall user experience.

Key Strengths

  • Fast and seamless integration with Shopify stores, with minimal impact on website speed.
  • Strong customization options that align well with various store designs and themes.
  • Comprehensive feature set, including automated email collection of reviews and integration with loyalty apps.
  • Exceptional customer support, particularly from William Belk, noted for responsiveness and going above and beyond to assist users.

Common Concerns

  • While overall positive, a few users desired more robust support for video reviews.
  • Initial setup might be slightly complex for some users, but support is readily available to assist.

Final Thoughts

Overall, "Rapid Reviews: Product Reviews" is highly recommended for Shopify merchants looking to enhance their review system without sacrificing website performance. The app's strong feature set, fast loading times, and outstanding customer support make it a top choice. While there is room for improvement in certain areas like video reviews, the app effectively meets the needs of users and continuously receives updates to refine its capabilities.

RobertSmart.com

Mar 21, 2024  on Shopify

There is no reason not to chose Rapid Reviews: 1) Instructions to every step of installation/implementation 2) If something too hard or not clear - Devs themselves are happy to assist you and we got things fixed in no time 3) Based on historical data for App, seems they are upgrading App regulary, so you would never be outdated :) 4) PRICE Definitely recommend and looking towards other App implementation from this Team

Planner boutique

Mar 20, 2024  on Shopify

Rapid Reviews does exactly what it promises - enhances your e-commerce platform's functionality and user experience without sacrificing speed. A significant highlight of my experience has been the exceptional customer service provided by William. His dedication to going above and beyond in assisting with every query and challenge has made the integration and use of Rapid Reviews seamless and stress-free. It's rare to find a service where support staff truly act as partners in your business's success. I wholeheartedly give Rapid Reviews a 5-star rating.

Ride or Die Tire

Mar 19, 2024  on Shopify

The fact that William will go ahead and white glove everything for you is incredible. If you have ever installed apps before you know it can be hit or miss if everything gets installed correctly. Making sure all your apps and data "play nice" with each other can be a headache. William goes in and just gets it all done for you. That is top-notch service. In addition, the fact that Search X doesn't bog your site down can't be understated. In the sports world, the phrase "Speed Kills" is a good thing. In the online world, speed really can kill your website. Just get this app and don't slow your website down.

Tipsy Together

Mar 18, 2024  on Shopify

Easy to use, functional, quick loading and looks clean. Exactly how a review app should be. Also great support if you need it! Recommend.

Green Mountain Diapers

Jan 22, 2024  on Shopify

We switched to Rapid Reviews after being on our previous Reviews App for about 5 years. The main reason for our switch was due to our previous review app becoming increasingly slower on both the admin panel and the customer facing reviews/questions sections. Additionally, when a major technical issue occurred within the old reviews app, it took a MINIMUM of 24 hours for their customer support to simply acknowledge our urgent email support request. Then, it took another 4-5 days for them to fix the major technical issue with their app. Even worse, the same issue occurred twice over the last 6 months, with both problems taking days to fix. Based on the above issues with our previous app, we started looking at other highly rated Shopify Review Apps and ultimately decided on Rapid Reviews for the following reasons: 1. William, the app developer is extremely knowledgable on the Shopify platform and is outstanding to work with. He has excellent communication skills and always gets back to us promptly when we have a question or a request. 2. Switching from our previous platform to Rapid Reviews was very straight forward. William really did all of the work. We did NOT have to export and re-import all of our reviews, media, and questions/answers from our old app to the Rapid Reviews platform. MOVING LARGE AMOUNTS OF DATA AND MEDIA IS PROBABLY THE MAIN REASON WHY MANY SHOPIFY WEBSITE OWNERS ARE HESITANT TO SWITCH REVIEW APPS. It seems like other review app developers make it VERY hard to switch to another review app. William seamlessly performed these critical transfer steps for us. 3. The Rapid Reviews app responds very quickly in both the Admin panel and on our website. We love this response and the fact that customers can word search all of the reviews and questions/answers sections quickly. Keyword search capability is very important to us and our customers. 4. Our Shopify Theme "Speed Score" is the highest it has been in years. This speed score increased immediately after switching to Rapid Reviews. We are not surprised since our previous review app was routinely taking 5 to 30 seconds to load reviews and perform search functions. Rapid Reviews really does load immediately. We are not surprised that this app has so many 5 Star reviews!

HeavyLiftDirect

Jan 17, 2024  on Shopify

Worked directly with William and he was great! Didn't feel rushed for him to answer all my questions and he gave me some insights on SEO along the way. He got me through the full installation and now I'm ready to add product reviews to my products. Highly suggest Rapid Reviews!

Lucia the Label

Dec 13, 2023  on Shopify

So happy I came across Rapid Reviews. The app is so fast and has fixed the problem I had with reviews not displaying correctly and loading very slowly, as a result of the previous reviews app I was using. Setup was fairly straightforward and William was always there to help and answer any questions I had very quickly.

Sleepy Mountain

Dec 06, 2023  on Shopify

So far this is the simplest review app I've tried (in the best way). William is extremely helpful and personally got us all set up. Why do all the review apps suck? This one is absolutely worth your money (and it's more affordable than the others?!) I think it's maybe a bit hard to use, but I'm sure future updates will make it more dummy friendly.

Aviator Sunglasses

Nov 30, 2023  on Shopify

Working with William Belk was nothing short of incredible! The service, advice, and help went far beyond anything I have experienced over the years. I would highly recommend this product to anyone who wants more speed on their website and a better review platform. John M. White Aviator-Sunglasses.net

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