What Merchants Think

The "Quiver" app receives mixed feedback from merchants. Many praise its advanced technology, seamless integration with Shopify, and outstanding customer support, noting significant improvements in their delivery operations, particularly in London. However, others express dissatisfaction with communication issues, reliability, and the directors' promised services, indicating room for improvement in customer service and accountability.

Key Strengths

• Seamless integration with Shopify.
• Efficient and environmentally friendly delivery solutions, including same-day and one-hour delivery.
• Responsive and helpful customer support team.
• User-friendly dashboard providing comprehensive visibility into inventory and order management.
• Positive impact on business operations leading to increased sales and competitive advantage.

Common Concerns

• Poor communication and coordination issues leading to unsatisfactory service experiences.
• Lack of reliability in maintaining service promises, particularly regarding same-day deliveries.
• Unresolved billing issues related to canceled orders without proper acknowledgment or refunds.

Final Thoughts

Overall, "Quiver" is well-regarded for its innovative approach in enhancing delivery services and seamless platform integration, which most merchants find valuable. However, concerns over communication and reliability suggest the need for ongoing improvements, especially in maintaining consistent service standards across all operations.