We allow merchants to manage which orders get refunded based on workflows. Essentially, the admin can decide if an order is at a certain dollar amount or includes a specific SKU whether or not it requires admin approval. The agent would submit the refund request and the approval would go to an admin. Similarly for Draft Orders. The User would create a draft order request and if it is at a certain dollar amount or contains a specific sku it would go to an admin for approval.

• Approve orders in seconds with our streamlined one-click approval system.
• Set up intelligent rules based on order values, product SKU, or custom criteria.
• Automatically process refunds and draft order approvals based on rules.
• Maintain oversight and control with approval workflows for your CX team.
• Get instant notifications across multiple channels when approvals are needed.