I was billed $89.88 in January for 12 months, my shop has been offline for a couple of months as we worked on a relaunch and the app was accidentally uninstalled. I reinstalled and haven't been able to reach anyone in support, so in order to get into the app I have had to click the professional plan option thinking I had the trial period to sort this out and I've just been notified the approved $89.88 will be billed again today. I don't want to be billed twice. Please reach out.

1) Installed. 2) Configured and Switched on. 3) Was told by live chat to wait 5-10 minutes. 4) after an hour did not work. Was told it was my fault as something in my theme. My store is brand new out of the box by the way. 5) Asked chat to help me resolve. 6) Was passed over to Mete who was rude, obnoxious and flat out accused my of being some kind of rival that only came to leave a one star review. Well guess what Mete - you we're right about one part of that (clue: the other part was fantasy on your behalf). My business has been doing 7 figures for 14 years. Never have I experienced such an awful service. Okay the app did not work out of the box for whatever reason. What should have happened is: 1) An offer to go into our back end with collaborator code. 2) identified the issue and fixed, or explained to us how to fix. 3) The app would have then worked. 4) A happy paying customer for years to come! The mind boggles, it really does. How can you even be in business treating a paying customer like this? Cue Mete coming on here telling a pack of lies about how it was me that was rude etc

The UI and app look good, and the features look good, but my experience was difficult. My store, maybe because of compatibility, had issues-not sure, but here's what happened. Okay, this was really bad; now I have to spend more money on my developer. This application broke my site on the first install. I installed, followed the onboard recommended steps, and bam, no more product page. And when I click on my product link, it goes back to my homepage now. I tried talking to Kubra and to Mete, and instead, each of them told me through an automation to play a game instead of helping me-3 times in a row, which was extremely frustrating for having my brand new site broken by a simple app installation. At least someone (Kubra I think) replied to me and explained that the app sometimes does this, and asked what I expected. I asked to get help, and they told me that an escalation would happen, but then someone came online telling me to CALM DOWN. This is not what I call customer service—battering your customers with game-playing automations and then telling them to CALM DOWN. At this point, I prefer getting help from respectful devs. I have no doubt the software is good, BUT BEWARE of customer service!! Here are some actual quotes I received from support: "CALM DOWN and help us OK??" along with "YOU CAN EITHER APPRECIATE OR STOP CONSUMING OUR TIME" Ashamed to see this on this ecosystem. If anyone is a shopify dev that can help with my broken page please email me at homechime1@gmail.com im desperate at this point.

Wat een slechte app is dit. Er zit òf een bizarre vertraging in het laten zien ( en ja ik heb hem op 0 dagen gezet) òf hij toont al mijn producten niet meer. Zelfs na verwijderen van de app. Wat een slechte ervaring zeg