WhatsApp Multi-agent

Develop by Shopify

Free plan available

Customizable WhatsApp Chat Button for Instant Customer Contact

Customizable chat button

Multiple agent support

Responsive chat button

Interaction tracking

Pre-filled messages

Instant customer contact

Custom css styling

Unlimited conversations

About WhatsApp Multi-agent

Launched Nov 26, 2024

Built by Shopify

Address

605, California Street, 11th Floor, San Francisco, CA, 94108, US

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Description

Purands: WhatsApp Unlimited enables seamless multi-agent integration of WhatsApp into your store.

Purands: WhatsApp Unlimited enables seamless customer communication with a customizable WhatsApp chat button on your store. Customers can message instantly using pre-filled texts for effortless interactions. Features include basic setup and customization, advanced styling, multi-agent support, departmental routing, and analytics. Ideal for merchants looking to enhance engagement, improve service, and drive sales.

Add a customizable WhatsApp chat button for instant customer messaging.
Manage inquiries with multi-agent support across multiple WhatsApp numbers.
Assign agents to departments for faster and more personalized customer support.
Handle unlimited WhatsApp conversations to engage customers effectively.
Track and analyze customer interactions to improve performance and engagement.

Pros

Customizable chat button styling with CSS to match the brand
Instant communication with customers through pre-filled WhatsApp messages
Enhances customer engagement and satisfaction with immediate support
Supports multiple agents for better customer support
Unlimited WhatsApp conversations, allowing for extensive customer interaction
Responsive design ensures usability across all devices
Ability to track customer interactions with the chat button

Cons

Dependence on WhatsApp platform for communication
Potential for overwhelming volume of messages if not managed well by customer service team
Requires CSS knowledge for advanced customization