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Customer reviews: Puppet Vendors ‑ Multi Vendor

Reviews (124)

Overall rating
5

What Merchants Think

Overall, merchants have a positive impression of "Puppet Vendors ‑ Multi Vendor." Many appreciate its user-friendly interface, impressive features, and customization options, along with exceptional customer support, particularly from Martin and the team. The app is seen as a helpful tool for managing multi-vendor operations efficiently, despite some concerns regarding its UI/UX and system stability.

Key Strengths

  • User-friendly and intuitive interface.
  • Highly customizable to meet specific business needs.
  • Responsive and effective customer support.
  • Seamless integration with Shopify.
  • Efficient vendor management and commission calculation.

Common Concerns

  • Occasional system bugs and stability issues.
  • Need for improved UI/UX, especially for third-party integrations.
  • Challenges with order syncing and disappearing orders.
  • Performance issues under certain conditions, affecting reliability.

Final Thoughts

"Puppet Vendors ‑ Multi Vendor" is a robust platform for managing multi-vendor operations on Shopify. Its strength lies in its customizable features and excellent support, making it ideal for businesses willing to invest time into setup and configuration. However, potential users should be aware of ongoing development and possible stability concerns, especially for high-volume or complex operations.

Knife Shift

Jan 31, 2025  on Shopify

After assessing all multi-vendor marketplace apps available to enable that functionality on Shopify, I settled on using Puppet Vendors for my early-stage business purposes. The price is right to start with and will be quite reasonable as we grow, the built-in features are great, and there's a good deal of possibility for customizing the vendor experience. Perhaps most importantly, the team is committed to continually improving the app and are great with support requests. Thanks, Martin, for your help along the way.

Behind Bars Biker Collective

Jan 27, 2025  on Shopify

I'm very happy with this software. I have a startup consignment shop and I am using this to track my customers inventory and the amount I owe each of them. It's an added bonus that they can log in and see what's sold, what items remain in the store, and details on what they're owed. I have around half of consignors sign up to see their online portal.

Simply Life

Nov 25, 2024  on Shopify

Great app so far. Still need to use it a bit more to get a real idea. However its been everything i've been looking for. Great support too! The app is very professional. You get a full on well built structure for your clients to manage their orders and products. The back end is great, from sending emails to clients to allowing them to register.. All good things honestly. Nothing to say so far.

Route Vintage Collective

Nov 17, 2024  on Shopify

Amazing app. So many features and relatively easy to use. The customer service is excellent. It's really hard to mess things up on this app.

ThrowbackBuys

Nov 11, 2024  on Shopify

UPDATE 11/12: I've been using the app for a few months now and think I may have previously spoke too soon. It is a solid platform but still has some ways to go from a UI/UX perspective for both merchant and vendors. They have not yet spent the time to fully flesh out their UI for 3rd party integrations (shippo, stripe, paypal, etc.) So you'll run into errors messages that display API logs instead of a regular end-users can understand. Then when you reach out, they don't know what the problem is either. I have not yet been able to make any payouts and have sent a laundry list of other concerns. It's just not a feature complete platform yet. I've been using this app for just a few hours, and in a few hours, I've made more progress on configuration vs. 10+ hours it took me to get no where with Webkul MVM. This app has a clean, intuitive, UI/UX that "just makes sense". They don't overload you with configuration options out of the box, which sort of forces you to take smaller steps towards getting you where you want from a functionality standpoint. Then once you get past basic config, you can determine if you want to bring in new features via add ons. Beyond the above, the support has been phenomenal. This app is going places for sure.

Gold Coast Gallery Of Art

Nov 06, 2024  on Shopify

Martin and the team from Puppet Vendors are absolutely amazing to deal with and very patient in helping a non techy person like myself get the best from their platform. I couldn't recommend them highly enough for their customer support and willingness to work in with me and my business needs. The system itself is also working well and constantly getting even better.

MADE

Oct 17, 2024  on Shopify

I recently switched to Puppet Vendors from another system. So far, I am LOVING this system. It is so much more "in-tune" with how the Shopify backend functions. Any feedback submitted has been greatly accepted by the Puppet Vendors teams, and support is top notch.

Tracks Mag Shop

Oct 17, 2024  on Shopify

Wow! This is an awesome app and has saved me so much time. Martin and his team from PuppetVendors are truly next level service. They helped me set up the app and always replied so promptly if I had any questions. I cannot recommend this app highly enough. If I could give it more than 5 stars I would..!!

PLAKATIV

Oct 08, 2024  on Shopify

If you wan't to have several vendors on your store and have great overview on their commissions this is the perfect app for you. We use this app to pay out the artists on our store.

Sigma Gamma Rho Sorority, Inc.

Oct 01, 2024  on Shopify

Celebraez

Sep 30, 2024  on Shopify

The support team is very helpful to resolve issues for us. When there is delay in fix, they refunded for the period. Martin is a very helpful making improvement of their app and system. He actively seek customer feedback for product improvement. Definitely recommend it.

BossaNossaCasa

Sep 26, 2024  on Shopify

Our business has several specificities. We are a private marketplace, whose sellers are individuals and not properly established commercial stores. This presents us with several challenges from a software point of view that meets the demands of our business model. The customization possibilities offered by Puppet Vendors have made this tool unique in the market and have been fundamental to our business model. Additionally, the quality of the level of support throughout the journey - setup, implementation and ongoing support - is excellent, which makes all the difference.

Airman's Exchange

Sep 22, 2024  on Shopify

The most helpful customer support. Very timely. Martin especially has done a wonderful job. His team is constantly developing new features. The product itself is a masterpiece in the making. Don't be afraid to ask questions and really get to know the software. It is very powerful

HerStory Gallery

Sep 17, 2024  on Shopify

Puppet Vendor has been a great transition for our store! Not only is it easy to setup but their customer service team is so helpful when you have questions. Understanding PayPal and Stripe's platforms are the most complicated part of the process but Puppet Vendor's platform makes it easy to integrate and payout our brand partners. We love that the brands can also have real time visibility into orders and inventory that consign with us.

ThrowbackBuys

Sep 03, 2024  on Shopify

I've been using this app for just a few hours, and in a few hours, I've made more progress on configuration vs. 10+ hours it took me to get no where with Webkul MVM. This app has a clean, intuitive, UI/UX that "just makes sense". They don't overload you with configuration options out of the box, which sort of forces you to take smaller steps towards getting you where you want from a functionality standpoint. Then once you get past basic config, you can determine if you want to bring in new features via add ons. Beyond the above, the support has been phenomenal. This app is going places for sure.

Coffeeteca.eu

Aug 28, 2024  on Shopify

initially we have some issues with the App. so i contact the support and they help us every way to fix the issues. overall support is excellent and i will recommend to go with email. overall good experience.

Burlington Handmade House

Aug 22, 2024  on Shopify

Joel and Martin from Puppet Vendors are very wonderful to work with. I have been working with them for over three years now and they never fail to provide excellent customer service and fair resolutions. They strive to make their customers happy and are good people with a good knowledge of a multi vendor platform. Having looked for many years, finding an inventory management system that provides access to multiple vendors, across various platforms is difficult. Puppet Vendors is a great tool to do this. Over time, they have worked hard to fix any bugs that have emerged and continue to work on further developing the app for new features. I recommend to anyone to use Puppet Vendors.

BONYHUB

Aug 22, 2024  on Shopify

Such a fabulous app for vendors managment its so helpful, and martin has helped way beyond to customise and explain how the system works and helped every stage upto the live day. Absolutely good team.

Gadcet UK

Aug 22, 2024  on Shopify

The issue has been resolved. My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful. However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved. Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.

Stitch Wit

Aug 08, 2024  on Shopify

A great solution for my shop shop. The app is easy to use, great instructions and the team is very supportive with quick responses.

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