Protect+ Post Purchase Suite

Develop by Shopify

Free plan available

Package Protection: Secure Shipping, Order Protect Simplified

Order protection

Performance optimized

Secure shipping

Quick resolutions

Checkout widget

About Protect+ Post Purchase Suite

Launched Sep 10, 2024

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Protect+ The Smarter Post-Purchase Protection for Modern Brands

Protect+ is your Shopify post-purchase app for package protection, warranties, and returns & exchanges. Offer instant exchanges, store credit, and refunds while covering orders from loss, damage, or theft. Drive retention, increase customer confidence, and simplify returns management—all directly inside your store.

Returns & Exchanges – Self-service portal for refunds, credit, or swaps.
Warranties – Offer product warranties & extended coverage at checkout.
Package Protection – Safeguard orders from loss, damage, or theft in transit.
Customer Confidence – Build trust with transparent, hassle-free protection.
Revenue Boost – Increase sales with upsells like warranties & easy exchanges.

Pros

Provides protection against loss, damage, or theft during transit
Offers customers peace of mind with a small premium at checkout
Handles any issues quickly, typically resolving within one hour
Seamless solution for replacing items directly from the store
Increases customer confidence and satisfaction
Integrated widget for smooth checkout experience
Tested and optimized for performance, order conversion, and speed

Cons

The cost of the premium might deter some customers
Potential dependency on the app for handling customer issues
Complexity in integrating the widget with existing checkout systems
May add an extra step for customers during checkout
Reliance on the app's performance, which may have occasional downtimes or issues

Top Helpful Reviews

HEMPER

Dec 12, 2024 on Shopify

I highly recommend the app, they have made solid improvements with our complicated checkout. Love being able to communicate quickly with there reps via Integrated slack channels allowing for quick resolutions to our customer needs. The package protection just works, Its a crucial part of our business with how items break or get damaged and the replacements go out quickly and keep our customers happy.

Marcus Pork

Dec 10, 2024 on Shopify

We've used many package protection apps, to me, this one has been the best experience. The founding team communicates quicker than anyone I have worked with before. It's installed within our backend so we don't need to go to another site to access and see claims - makes my teams life a bit easier. Finally, they are receptive to new ideas and changes, which is crucial in an ever changing landscape. Give them a try. Save yourself the headaches of lost package revenue.