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Customer reviews: Squirai: Promotion Popup

Reviews (834)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of "Squirai: Promotion Popup," praising its functionality and ease of use. The app has been described as a game-changer, allowing users to set up pop-ups quickly with minimal hassle. Customer support, particularly from a representative named Brian, is frequently highlighted as exceptional, with fast and helpful responses.

Key Strengths

  • Incredibly user-friendly and easy to set up
  • Outstanding customer support, especially from Brian
  • Highly customizable pop-ups with various templates
  • Free features and efficiency in operation
  • Quick response from the support team

Common Concerns

  • Some technical issues encountered, though resolved quickly by the support team
  • Occasional difficulties in creating or customizing pop-ups for specific needs
  • Limited language support for non-English users
  • Feedback on the need for improved user interface design and features

Final Thoughts

"Squirai: Promotion Popup" is a well-regarded app that meets the needs of many merchants easily and effectively. Its strong customer support and flexibility make it a recommended tool for those looking to enhance customer engagement through pop-ups. Despite a few areas for improvement, the app remains an excellent choice for both new and experienced Shopify users.

emc2 Shop

Jul 10, 2024  on Shopify

I didn't used really the app because at the end i was looking for other features, but they have a 5-star support! Super fast and awesome. Plus i generated some popups and it's very nice

Infused energy

Jul 10, 2024  on Shopify

Great App and outstanding Support. Brian customized a completely new pop up for me and is always there to help. I never experienced such a great support. It's a pleasure to work with you. <3

RESELVES

Jul 09, 2024  on Shopify

I had such a great support. He answered quickly and accurately and it was very helpful. It's a very nice application and service.

sweetnight.de

Jul 08, 2024  on Shopify

The pop-ups worked very well and the customer service helped me solve the problem. Great. Thank you very much.

Curtis Wilson Cost Gallery

Jul 05, 2024  on Shopify

I am using Shopify Dawn, which is supposed to be compatible. When attempting to edit a popup template, I receive the error message "tiny MCE is in read only mode" with a prompt to upgrade our billing plan. But clicking to learn more or upgrade billing returns a 500 server error. I've tried clearing cache and used multiple browsers. Without the ability to customize templates, this app is useless.

uniquedress

Jul 04, 2024  on Shopify

I installed the app on my store attracted by the fact that it was completely free. The app makes its work simple and intuitive. Technical support is immediate. Thanks to Brian who was able to help me with some difficulties I encountered

Royal Pet Box

Jun 29, 2024  on Shopify

Brian was so helpful in helping me work through some of my questions. I'm really happy with the product so far and the service is spectacular.

Freein

Jun 25, 2024  on Shopify

The app is very easy to use and the customer service is great! They responded timely and very helpful.

Camera Champ

Jun 21, 2024  on Shopify

Great customer service via the live chat. The different popups are very configurable to your desired style and placement. Cheers.

RETOGL

Jun 20, 2024  on Shopify

Brian was incredibly helpful and quick in resolving my issue. I would be thrilled if this app could also support Japanese in the future.

viola beuscher ceramics

Jun 17, 2024  on Shopify

Great app, is working as it should be, no big fancy stuff and focused on the core. Great support as well, had a question and it was solved directly!

Kryo Kitchen Equipment

Jun 13, 2024  on Shopify

Brian from SmartPopup was very efficient and went the extra mile to help with my request. Highly recommended.

Gym Concepts

Jun 06, 2024  on Shopify

This app is great! Its simpel to set up a campaign and the customer support is excellent. Thanks Brian :)

marcropemilano

Jun 05, 2024  on Shopify

This app is what is needed for our purpose of providing important information and promotion pop up to customers. 5 stars because it has an easy general setting section, and because of the nice customer support of Brian. 4 stars because it is not so immediate to design, but anyway you can use some nice pre-config format that helps. Brian forwarded this feedback to dev team, and hopefully, this part will become more user-friendly. Great customer care! Thank you Brian!

SimplyTek

May 27, 2024  on Shopify

I had an issue with the uploading and Brian was really helpful and quick on that matter. Recommended!

Manic Muscle Labs

May 09, 2024  on Shopify

great app. very helpful customer support (Brian) Would definitely recommend this app for your popup needs!

FG Design • Print • Laser

Apr 19, 2024  on Shopify

THIS IS THE BEST POP UP APP very happy with the service, every problem i had was fixed for me. i couldn't find any other app which let you choose to have a custom amount of seconds till the pop up, i chose 1300 seconds

Cool Carats

Apr 19, 2024  on Shopify

I am not too tech savvy. I needed help getting the popup to calculate my discount. Happy with this app. Brian was able to do it quick and hassle free!

TAZInternational

Apr 12, 2024  on Shopify

Very smooth and helpful chat with Brian. He was able to assist with the issues I had. Thanks POP up promotion..

Hóstra

Apr 11, 2024  on Shopify

Pretty simple app to use. Quickly to create, edit and push live! Support team is also great! I had an issue with discounts, Brian resolved this in 10 minutes. Absolutely awesome!

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