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Customer reviews: Inkybay ‑ Product Personalizer

Develop by ParseLab, LLC

Reviews (191)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Inkybay ‑ Product Personalizer" app. It is widely praised for its comprehensive features that meet the needs of businesses offering customizable products. Many users highlight the exceptional customer service, which is consistently described as swift, responsive, and extremely helpful. Merchants find it to be a highly useful tool, especially those in industries such as print shops and custom clothing design.

Key Strengths

  • Exceptional customer service with responsive and helpful support.
  • Comprehensive features that cater to various customization needs.
  • Easy and intuitive interface for both merchants and end customers.
  • Highly suitable for businesses offering custom products, especially in print shops and clothing design.
  • Fast and efficient tech support with live chat options.
  • Flexible options for customization, including fonts and artwork uploads.
  • Offers valuable features such as volume discounts for bulk orders.

Common Concerns

  • Some merchants experience a learning curve when first using the app.
  • Interface and backend occasionally display mixed languages, causing minor confusion.
  • Some users find the app to be specifically tailored to certain product types, requiring creativity for unique items.

Final Thoughts

Overall, "Inkybay ‑ Product Personalizer" is well-received by merchants for its robust functionality and outstanding customer service. While there are minor learning curves and some limitations depending on the product type, the app is regarded as a highly effective solution for businesses requiring product personalization. Many users express enthusiasm and satisfaction, making it a recommended tool for enhancing customer customization experiences.

graficsparadise.com

Nov 03, 2024  on Shopify

I was stuck with my shopify store and about to quit, and I just found this app which it seems to be the solution that I was looking for, great customer service more that I was expecting so far great product! Jeff was very helpful providing me with the assistance that I needed!

Veos

Oct 29, 2024  on Shopify

Sehr zuvorkommender Support, lässt sich Zeit und schreibt sehr schnell zurück. Die App selber hat ein wenig ein Darstellungsproblem im Backend dass ein Teil in Englisch und Deutsch angezeigt wird aber man versteht es schon. Ein absolutes Must Have für alle die costum Produkte anbieten wollen

ML Create & Design

Oct 02, 2024  on Shopify

this app is amazing it can literally ticks all the boxes... the customer service is amazing too ive spent hours trying to get my product to change colour when use my swatch trying to learn basic code and came up with zero. messaged customer help and hector managed to sort it out within minutes!! would highly recommend

Twin Cities Merch

Aug 27, 2024  on Shopify

This is the first option/app I have found that is affordable and that works for my business needs. I just started using it but so far it has been awesome. The customer service is OUT OF THIS WORLD!

CoutureToYourDoor

Aug 20, 2024  on Shopify

Jesun was brilliant helping me to build my products and to get the finish for the Customer screen. The app is great and will really help my Customers to design products themselves in colours they like. Thank you for your help Jesun

Black Box Engraving

Aug 19, 2024  on Shopify

I absolutely love the this app. Tried four other apps before finally finding Inkybay. It has all the features I was looking for. Really helps when offering customization for my customer. Plus Inkybay's customer services is knowledgeable and quick to help. Other apps I was waiting 12-24 hours before hearing back from their customer service.

Candle Bliss

Aug 13, 2024  on Shopify

Outstanding live chat support and video tutorials. After trying multiple product designers, we are very pleased with Inkybay! I highly recommend this app to retailers looking for easy product customization options and retailers that need an option for high volume sales. 5 Stars all the way!

My Store

Jul 29, 2024  on Shopify

Finally something to be fully customizable! Not to mention the great and quick service when you cant figure something out! Extremely happy with this add on.

Epic Marks

Jul 28, 2024  on Shopify

Tech support is so amazing was able to fix all of my concerns in a very timely manner. This app so exceeds my expectations.

Odcaf Express

Jul 25, 2024  on Shopify

The tech team is always friendly and happy to help no matter what. It makes the app 10x better. Highly recommend.

Design It Stylz

Jul 16, 2024  on Shopify

I am so pleased with the support that I have received from customer service. Every issued that I had with settings, customer service were willing to help. I am forever thankful. Inkybay customer service team is awesome!

Wowtechpromos

Jul 15, 2024  on Shopify

This is indeed an amazing app. It meets all my needs! Also the support team is super helpful, help me fix all my issues promptly!!!

shopkleindesigns

Jul 09, 2024  on Shopify

Just started using Inky Bay, super helpful support team and very intuitive interface. Excited to keep using it!

Scam Skate Shop

Jul 08, 2024  on Shopify

The app is very good and the support is amazing. My only complaint is very minor and it is that it seems very specificly designed for certain products like garments. It takes a bit of creativity to make it work with more unique products but overall it's great. I've never seen an app or a product like this with such fast support. I haven't launched this to my customers yet but so far, building my customizer has been great. I hope they continue to develop it and add more.

Personnalisée

Jul 02, 2024  on Shopify

Design: The app solved the customisation issues we needed for our website, it is user friendly for the end customers and also easy to modify to suit our need as an app user. The layout of the customisation tool is clean & simple. Service: Pre-sale & Post-sale support has been excellent & prompt. Technician are extremely helpful during the online meeting to alter the functionality to our requirement.

kre8lve Gifts

Jun 30, 2024  on Shopify

Great customer service, Quick response, would recommend to other shopify owners needing customized items for clients.

BLITZPFEIL24 by Jahn Industrieschilder/Etiketten GmbH

Apr 26, 2024  on Shopify

the support is simply great. If I have a problem or want to have something adjusted, a message in the live chat is enough and you get help. Great program and great support. I would recommend it to anyone

My Store

Apr 26, 2024  on Shopify

So far everything has been great! There is a bit of a learning curve but once you get the hang of it it's great! not to mention custom support is amazingly fast.

Byte Craft POD

Apr 24, 2024  on Shopify

meencanta la aplicacion, es intuitiva, ya luego que se carga un producto se copia para el siguiente producto del mismo estilo, el soporte de la aplicacion es de inmediato, en los 21 dias gratis te permite conocer la aplicacion, activar los productos y comenzar a vender y asi se paga sola con las ganancias, tambien se pueden ofrecer descuentos a los clientes, realmente me encanto

Mondragon Laser Co.

Apr 20, 2024  on Shopify

Have been using InkBay for a month now. Very easy to add items and take over for the items that I already had in my store. This gives the customer everything i need to run my store efficiently. The customers love the ability to customize to there liking! Customer support has been amazing too! Jeff did a great job answering my questions! Thank you!

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