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Customer reviews: Inkybay ‑ Product Personalizer

Develop by ParseLab, LLC

Reviews (191)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Inkybay ‑ Product Personalizer" app. It is widely praised for its comprehensive features that meet the needs of businesses offering customizable products. Many users highlight the exceptional customer service, which is consistently described as swift, responsive, and extremely helpful. Merchants find it to be a highly useful tool, especially those in industries such as print shops and custom clothing design.

Key Strengths

  • Exceptional customer service with responsive and helpful support.
  • Comprehensive features that cater to various customization needs.
  • Easy and intuitive interface for both merchants and end customers.
  • Highly suitable for businesses offering custom products, especially in print shops and clothing design.
  • Fast and efficient tech support with live chat options.
  • Flexible options for customization, including fonts and artwork uploads.
  • Offers valuable features such as volume discounts for bulk orders.

Common Concerns

  • Some merchants experience a learning curve when first using the app.
  • Interface and backend occasionally display mixed languages, causing minor confusion.
  • Some users find the app to be specifically tailored to certain product types, requiring creativity for unique items.

Final Thoughts

Overall, "Inkybay ‑ Product Personalizer" is well-received by merchants for its robust functionality and outstanding customer service. While there are minor learning curves and some limitations depending on the product type, the app is regarded as a highly effective solution for businesses requiring product personalization. Many users express enthusiasm and satisfaction, making it a recommended tool for enhancing customer customization experiences.

Buttonworks.com

Jun 18, 2025  on Shopify

The level of support I've received in this trial period has been phenomenal. Each person is responsive and helpful. I'm very happy with the app so far and I expect that will continue.

MiMi's HandCrafted Gifts

Jun 06, 2025  on Shopify

I'm writing to express my disappointment regarding our scheduled onboarding meeting. While I appreciated the detailed responses to my initial questions and was looking forward to getting started with Inkybay, the experience with our scheduled call was far from satisfactory. I stayed up until 9:30 PM PDT for our meeting and waited for ten minutes, but no one joined, and I was kicked out. This lack of punctuality has significantly impacted my initial impression of Inkybay. Given this experience, I'm finding it difficult to fully trust the assurances provided in your previous email. Reliable onboarding and support are crucial for my small business, and this no-show has raised serious concerns.

iwearmylogo.com

Jun 04, 2025  on Shopify

awseome customer service , very helpful and app works great , you will be happy with the app and the customer service.

Custom Tees Uk

Jun 02, 2025  on Shopify

So i have been searching for a designer app and have tried many. I needed to find out how to do some extra custom set ups for some of our products. We contacted support and Noah was extremely helpful. Noah went above and beyond and we are only a trial at the moment. He even made a couple of play videos to ensure we get the customisations correct. Experiencing the app so far has been good. Generally easy to set up and move forward. The other thing i took into consideration is there are a lot of decent size companies using this designer app and for many years which was good indicator that this might be the one stop for us for the future. Would honestly recommend on the bases of excellent software plus customer service.

Agiset

May 19, 2025  on Shopify

A very customizable app and many customize options you can change language and adjust terms and words. Support is very fast.

UniqueU Custom Designs

May 06, 2025  on Shopify

My experience with the Inkybay team has been excellent—they’re responsive, professional, and genuinely helpful. A special thanks to Anthony for resolving my issue quickly and efficiently. The app performs well and offers great flexibility, making it easy to tailor to your unique business needs.

Coastal Cowboys

Apr 27, 2025  on Shopify

The Inkybay team has been incredibly friendly and highly professional. Every time I faced an issue, they were quick to help and provide support. The app works great, and the best part is that it’s highly customizable to suit your specific needs. I would especially like to thank Ryan, Orrel, Noah, Hendrix, Anthony, Jeff, and the entire Inkybay team for their outstanding service!

Adrisprint

Apr 06, 2025  on Shopify

I've been looking for an app like this for a while to offer custom shirt services. Along the way, I had some questions, and the customer support has been incredibly fast and helpful. They explain how to do everything I’m unsure about. Without a doubt, I’ll be using this app for a long time.

SOYT Printing Company

Mar 25, 2025  on Shopify

10/10 Recommend for all custom printing businesses! The support for all problems is insane. The will make custom video to explain in great detail solutions to all your problems. Don't become scared of the prices. When you factor usability, customer services and speed this is a super cheap alternative allowing your business to scale!

De Kleren

Mar 20, 2025  on Shopify

First time user but, with some help of Noah, which made some changes it works perfectly. for our store, still in free trial mode but, it is looking good and the support is very quick

DEINSGEDRUCKT

Feb 27, 2025  on Shopify

This app reliably fulfills our needs. Support works via direct authorization on Shopify. Support is always immediately available via the chat function and can handle 99% of queries or changes. This makes working and configuring very easy. Keep it up...!!!!!

Navigi

Feb 11, 2025  on Shopify

Great App with great , greater Customize Service. They solve nearly every Problem. So i really recommend this app.

Reluxe

Jan 20, 2025  on Shopify

Excellent customer service team. Very swift and responsive. The app has all the features I want and the team is kind enough to help me customise it in order to best suit my needs. Very satisfied.

Fancy Fanny

Jan 05, 2025  on Shopify

We've only been using this app for a few days, but it was exactly what we've been looking for. We are a print shop and this is PERFECT for our needs. We wish we would of found this sooner. Support has been amazing, with a chat feature to chat with someone right away. Honestly, we have no complaints. Other apps seemed to be more for POD sellers, this is perfect for print shops actually doing the production.

Grey 51

Jan 02, 2025  on Shopify

Customer service has been a great experience. They take care of every problem or request. This app is way better than any other customizer app on Shopify!

PrintXtees

Dec 18, 2024  on Shopify

This app is great and meets my design needs. The online customer service team is awesome and solves my problems quickly and efficiently every time. Highly recommend.

Be With You Custom Tshirt

Dec 04, 2024  on Shopify

In trying out different tools, I chose Inkybay. They are an amazing team who help me solve problems in real time and are very patient. Their work is truly great, and they have been a great help to me.

Printery

Dec 03, 2024  on Shopify

amazing and best support i ever see...! We are in switzerland but this Inkybay its realy the best!!!!

Mein Shop

Nov 24, 2024  on Shopify

App funktioniert super. Hatte am anfang kleine probleme bei der integration aber der schnelle support hat mir erfolgreich geholfen. Schneller, freundlicher und lösungsorientierter Kundenservice !

River Ink Printing and Signs

Nov 14, 2024  on Shopify

This app covers a LOT of ground for product personalization and I'm so happy with all the assistance that I've gotten through the chat support! It's been fantastic!

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