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Customer reviews: Inkybay ‑ Product Personalizer

Develop by ParseLab, LLC

Reviews (323)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Inkybay ‑ Product Personalizer" app. It is widely praised for its comprehensive features that meet the needs of businesses offering customizable products. Many users highlight the exceptional customer service, which is consistently described as swift, responsive, and extremely helpful. Merchants find it to be a highly useful tool, especially those in industries such as print shops and custom clothing design.

Key Strengths

  • Exceptional customer service with responsive and helpful support.
  • Comprehensive features that cater to various customization needs.
  • Easy and intuitive interface for both merchants and end customers.
  • Highly suitable for businesses offering custom products, especially in print shops and clothing design.
  • Fast and efficient tech support with live chat options.
  • Flexible options for customization, including fonts and artwork uploads.
  • Offers valuable features such as volume discounts for bulk orders.

Common Concerns

  • Some merchants experience a learning curve when first using the app.
  • Interface and backend occasionally display mixed languages, causing minor confusion.
  • Some users find the app to be specifically tailored to certain product types, requiring creativity for unique items.

Final Thoughts

Overall, "Inkybay ‑ Product Personalizer" is well-received by merchants for its robust functionality and outstanding customer service. While there are minor learning curves and some limitations depending on the product type, the app is regarded as a highly effective solution for businesses requiring product personalization. Many users express enthusiasm and satisfaction, making it a recommended tool for enhancing customer customization experiences.

De Kleren

Mar 20, 2025  on Shopify

First time user but, with some help of Noah, which made some changes it works perfectly. for our store, still in free trial mode but, it is looking good and the support is very quick

DEINSGEDRUCKT

Feb 27, 2025  on Shopify

This app reliably fulfills our needs. Support works via direct authorization on Shopify. Support is always immediately available via the chat function and can handle 99% of queries or changes. This makes working and configuring very easy. Keep it up...!!!!!

Navigi

Feb 11, 2025  on Shopify

Great App with great , greater Customize Service. They solve nearly every Problem. So i really recommend this app.

Reluxe

Jan 20, 2025  on Shopify

Excellent customer service team. Very swift and responsive. The app has all the features I want and the team is kind enough to help me customise it in order to best suit my needs. Very satisfied.

Fancy Fanny

Jan 05, 2025  on Shopify

We've only been using this app for a few days, but it was exactly what we've been looking for. We are a print shop and this is PERFECT for our needs. We wish we would of found this sooner. Support has been amazing, with a chat feature to chat with someone right away. Honestly, we have no complaints. Other apps seemed to be more for POD sellers, this is perfect for print shops actually doing the production.

Grey 51

Jan 02, 2025  on Shopify

Customer service has been a great experience. They take care of every problem or request. This app is way better than any other customizer app on Shopify!

PrintXtees

Dec 18, 2024  on Shopify

This app is great and meets my design needs. The online customer service team is awesome and solves my problems quickly and efficiently every time. Highly recommend.

Be With You Custom Tshirt

Dec 04, 2024  on Shopify

In trying out different tools, I chose Inkybay. They are an amazing team who help me solve problems in real time and are very patient. Their work is truly great, and they have been a great help to me.

Printery

Dec 03, 2024  on Shopify

amazing and best support i ever see...! We are in switzerland but this Inkybay its realy the best!!!!

Mein Shop

Nov 24, 2024  on Shopify

App funktioniert super. Hatte am anfang kleine probleme bei der integration aber der schnelle support hat mir erfolgreich geholfen. Schneller, freundlicher und lösungsorientierter Kundenservice !

River Ink Printing and Signs

Nov 14, 2024  on Shopify

This app covers a LOT of ground for product personalization and I'm so happy with all the assistance that I've gotten through the chat support! It's been fantastic!

graficsparadise.com

Nov 03, 2024  on Shopify

I was stuck with my shopify store and about to quit, and I just found this app which it seems to be the solution that I was looking for, great customer service more that I was expecting so far great product! Jeff was very helpful providing me with the assistance that I needed!

Veos

Oct 29, 2024  on Shopify

Sehr zuvorkommender Support, lässt sich Zeit und schreibt sehr schnell zurück. Die App selber hat ein wenig ein Darstellungsproblem im Backend dass ein Teil in Englisch und Deutsch angezeigt wird aber man versteht es schon. Ein absolutes Must Have für alle die costum Produkte anbieten wollen

ML Create & Design

Oct 02, 2024  on Shopify

this app is amazing it can literally ticks all the boxes... the customer service is amazing too ive spent hours trying to get my product to change colour when use my swatch trying to learn basic code and came up with zero. messaged customer help and hector managed to sort it out within minutes!! would highly recommend

Twin Cities Merch

Aug 27, 2024  on Shopify

This is the first option/app I have found that is affordable and that works for my business needs. I just started using it but so far it has been awesome. The customer service is OUT OF THIS WORLD!

CoutureToYourDoor

Aug 20, 2024  on Shopify

Jesun was brilliant helping me to build my products and to get the finish for the Customer screen. The app is great and will really help my Customers to design products themselves in colours they like. Thank you for your help Jesun

Black Box Engraving

Aug 19, 2024  on Shopify

I absolutely love the this app. Tried four other apps before finally finding Inkybay. It has all the features I was looking for. Really helps when offering customization for my customer. Plus Inkybay's customer services is knowledgeable and quick to help. Other apps I was waiting 12-24 hours before hearing back from their customer service.

Candle Bliss

Aug 13, 2024  on Shopify

Outstanding live chat support and video tutorials. After trying multiple product designers, we are very pleased with Inkybay! I highly recommend this app to retailers looking for easy product customization options and retailers that need an option for high volume sales. 5 Stars all the way!

My Store

Jul 29, 2024  on Shopify

Finally something to be fully customizable! Not to mention the great and quick service when you cant figure something out! Extremely happy with this add on.

Epic Marks

Jul 28, 2024  on Shopify

Tech support is so amazing was able to fix all of my concerns in a very timely manner. This app so exceeds my expectations.

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