Customer Service here is great. It is by email, but they are very responsive and timely. Happy with them!

Wonderful app which covers everything I need for running a hire business. Great customer service - Australia based !!! prompt email replies with easy to follow instructions and any issues always very quickly resolved. I won't be using any other app!

A solid 10/10. Highly recommended. We run a clothing rental platform and have been using Product Rentals Pro for a while now. We couldn’t be happier, the logic behind the app works flawlessly, the back office is super intuitive, and it’s super easy to upload products, manage rentals, work with the platform, and make adjustments. Customer support is also amazing. Evan replies almost instantly to any question, and even provides code support to make sure everything looks and works exactly as you want.

We migrated our website from Wordpress across to Shopify specifically because of the functionality of this app and honestly I don't know how we were managing before it! The dashboard gives us everything we need to see the pipeline of rentals, the comms automations are great and its allowed a seamless experience for customers. PRP Customer service has also been fantastic, super responsive whenever we've needed it - which since the implementation is not often. Highly recommend for anyone in the rental industry.

Product Rentals Pro has been amazing for us! The app is so well done and is great for our hire business, but also the support from the developers has been second to none, highly recommend!

We can't say enough good things about Product Rentals Pro. From the moment we inquired, their support team went above and beyond—before we had even signed up for a plan! They took the time to walk us through every aspect of the software on a call, explained how to integrate it into our existing Shopify site, and even helped customize widgets to better suit our business needs. The level of care and attention they gave us was truly impressive and rare to find. It’s clear they genuinely want their users to succeed. This is a software we’ll be using daily, and it’s already proving to be a game-changer for a business like ours that offers products for both purchase and rent. It solves so many logistical headaches we previously faced, and the flexibility and user-friendliness are unmatched. We’re so grateful to the team for making such a smart, reliable tool available via the Shopify App Store. If you’re in the rental game, do yourself a favor and integrate this into your shop—you won’t regret it!

This app has been a game changer for my rental business! As soon as I sent an inquiry email with a few questions, Evan responded almost immediately. He not only answered everything clearly but also offered a live walkthrough and helped me get set up with ease. I previously used IZY Rent, which felt outdated and lacked responsive support. In contrast, the Product Rentals Pro platform is incredibly user-friendly, packed with great features, and backed by some of the best customer service I’ve ever experienced. Highly recommend!

We love Product Rentals Pro!! Specifically designed for rentals, it is far more efficient than outdated systems we have used before. Integrating with Shopify made it a no brainer for us, along with automated reminders and a dedicated fulfillment and returns view PRP has made managing bookings effortless. Highly recommend for any dress hire business.

PRP has completely transformed the way I run my rental business. It’s drastically reduced errors and streamlined so many processes. There are no other apps like it that are as suitable for dress hire than PRP. I genuinely couldn’t recommend it more.

Product Rental Pro has been a game-changer for my store. The setup was seamless, it’s incredibly easy to use, and the customer experience is flawless. On top of that, the customer support is incredible — quick to respond, helpful, and genuinely supportive. Highly recommended for any store offering rentals!