Customer reviews: Criteo Sales Growth Ads

<h3>What Merchants Think</h3> <p>Merchants have shared a mixed response regarding the "Criteo Sales Growth Ads" app. While many highlight the platform's effectiveness in boosting sales and providing comprehensive retargeting features, others have faced significant challenges with the app's functionality and customer support responsiveness. The user experience can vary dramatically depending on the user's initial setup and the support received from the Criteo team.</p> <h3>Key Strengths</h3> <ul> <li>Effective personalized retargeting that boosts conversion rates.</li> <li>Easy integration with Shopify and straightforward campaign setup.</li> <li>Helpful and responsive customer support (frequently praised individual customer support representatives).</li> <li>Comprehensive and clear analytics dashboard.</li> <li>Dynamic and flexible ad management options tailored to business needs.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with app functionality, including initial installation and account setup.</li> <li>Poor customer support response times and reliance on automated replies.</li> <li>Confusion and lack of clarity in instructional resources and tutorials.</li> <li>Discrepancies between ad previews and actual displays.</li> <li>Report of issues with the login process and account verification.</li> </ul> <h3>Final Thoughts</h3> <p>"Criteo Sales Growth Ads" offers potential for merchants looking to enhance their retargeting and sales growth strategies. However, due to reported technical difficulties and inadequate customer support, users might need to prepare for possible challenges during setup. Those able to fully implement the app can benefit significantly from its robust ad capabilities and analytics features.</p>

View info

Reviews (39)

Overall rating

5

10
4

1
3
2
1

7

What Merchants Think

Merchants have shared a mixed response regarding the "Criteo Sales Growth Ads" app. While many highlight the platform's effectiveness in boosting sales and providing comprehensive retargeting features, others have faced significant challenges with the app's functionality and customer support responsiveness. The user experience can vary dramatically depending on the user's initial setup and the support received from the Criteo team.

Key Strengths

Effective personalized retargeting that boosts conversion rates.
Easy integration with Shopify and straightforward campaign setup.
Helpful and responsive customer support (frequently praised individual customer support representatives).
Comprehensive and clear analytics dashboard.
Dynamic and flexible ad management options tailored to business needs.

Common Concerns

Issues with app functionality, including initial installation and account setup.
Poor customer support response times and reliance on automated replies.
Confusion and lack of clarity in instructional resources and tutorials.
Discrepancies between ad previews and actual displays.
Report of issues with the login process and account verification.

Final Thoughts

"Criteo Sales Growth Ads" offers potential for merchants looking to enhance their retargeting and sales growth strategies. However, due to reported technical difficulties and inadequate customer support, users might need to prepare for possible challenges during setup. Those able to fully implement the app can benefit significantly from its robust ad capabilities and analytics features.

SWEDEdishcloths.com

Mar 24, 2025 on Shopify

Absolutely HORRIBLE in terms of product setup. and even worse for customer service. Their product feeds never update no matter how many times you "hide" a product. We have been trying to get this setup to work for weeks. Everytime we get someone on via chat for help, they give us useless links to articles and dont actually address our questions. I am amazed anyone is using this at all. We will give it ONE more attempt, but we are cutting bait if we dont get any help.

SlimtasticTea

Apr 27, 2024 on Shopify

Installed the app but it is not working, and I have contacted support but they have not bothered replying. Why bother listing their app on the Shopify store, if their attitude is so lackadaisical that it destroys confidence in anyone considering spending money with them.

Eurovital United Kingdom

Jan 25, 2024 on Shopify

Does not work. Created Criteo account, page is blank. Not linking to Shopify. Confusing and not user friendly. Waste of time.

tealove24 - Dein Teeversand!

Jan 06, 2024 on Shopify

No Login works, no verification..nothing...no support. It looks like the company no longer exists. It would have been a good alternative.

Darby Scott

Jan 02, 2024 on Shopify

Customer support for this app is woefully unhelpful - lots of 'bot replies' that never resolve issues. For such a big company, Criteo needs to do better for Shopify stores fronts - I was hopeful this app would be helpful for business growth - it could be if we could access the advanced features such as showcase ads connected to curated product sets - 24-48 hour support takes well over a week - and replies come hours after requests and there is no continuity on the requests - making it difficult to get answers. Tickets submitted are never even looked at - you have to only use the automated chat and it's terrible. A REAL human response would be nice. Video tutorials skip steps and start set-ups mid campaign - so some of the most basic steps aren't even made clear... this should be simple self serve but the back end of this set up is convoluted? theoretically -it should be easy but it's very buggy with lots of error messages - better video tutorials would be a real help too!! - I will revise this if I am ever able to get support to help work through my set up issues but for now I give them a one star - Q4 is not a time for bugs :( -m still having issues cannot launch ads with product set- no support documents show or tell you how to do this the support documentation is still not useful

tcomo

Jan 02, 2024 on Shopify

i download the app, the try to create account, then i can't login, i contact support many times,send 3-4 emails, no one reply until now, it's been a week

Turkish Gift Buy

Oct 19, 2023 on Shopify

I downloaded the application. I filled in all the information on the page I was directed to to open a Criteo account. Although it was said that we would get back to you within 48 hours, no one has responded for a week. Why are you uploading a system that doesn't work to the app store?