Several orders have been fine, but when it goes wrong, customer service is terrible. My customer received the correct necklace but it did not have the personalized information. Requested them to fix it. After multiple emails requesting an update it is finally on the way, but over 3 weeks from the corrected order, making it over 6 weeks from the original order. I refunded my customer because it was the right thing to do, but they are not refunding me. I am phasing out the products now. So disappointing. *** UPDATE *** Downgrading from 2 to 1 star. I had to beg them to help my customer over several weeks, yet within 5 minutes of posting this review they responded with a long copy/paste email apology requesting delete review & they will refund. They didn't even bother to fill in one of the blanks or issue the refund & it's been several days.

I am So Happy that I found this Drop shipping company, Even though it is not a direct phone number to call, as soon as you write to them they answer you within 24 hours or right away. The Jewelry and other customized items are extremely incredible. I tested a chain for almost a year and it never turned. I am happy to say i will forever stay with this beautiful company.

This app is very easy to use, I can just let my creativity full! The quality of prodcuts are very high as well! The price is better than the competitors.

So far, so good. Was about to use a competitor, but found 99diy since the price is better. Their quality is good, good color, and large size. Thank you....

I am thrilled to use this POD app especially when they have given me a very generous starter coupon. No one else does that. Their product range is also very very impressive. I have faith in 99diy and highly recommend it to everyone!