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Customer reviews: PreProduct next‑gen pre‑order

Develop by Shopify

Reviews (89)

Overall rating
4.9

What Merchants Think

The "PreProduct next‑gen pre‑order" app has garnered a positive reception from merchants. They appreciate its ease of setup and the support team, particularly the efforts by Oli, who is frequently commended for going above and beyond in customer service. The app is praised for enabling seamless pre-order processes, making it an indispensable tool for various stores.

Key Strengths

  • Easy to set up and integrate with existing systems.
  • Exceptional customer support, particularly highlighted by Oli’s assistance.
  • Ability to prevent preorder items from mixing with non-preorder items in the cart.
  • Features that allow delayed charging, similar to crowdfunding mechanisms.
  • Flexibility in customization and support for bespoke solutions.

Common Concerns

  • Some users find the app a bit challenging to initially set up.
  • Lack of built-in options for offers or various selections on pre-orders.

Final Thoughts

Overall, "PreProduct next‑gen pre‑order" is highly recommended for businesses looking to implement efficient pre-order solutions. Despite minor setup challenges, the app's strengths, particularly its robust support and flexible features, make it a valuable tool for managing pre-orders and product launches.

Lovina's Kitchen Co.

Nov 24, 2025  on Shopify

BEWARE!!! There is no option to change or cancel your plan once you subscribe. Support does not respond to your issue about it right away. I would not recommend attempting to use this app. Edit: They responded to my email right away and it had gone to spam. The only way to cancel my subscription was to uninstall the app which works perfectly for me. I'm not certain how it would work to downgrade.

59Balloons

Nov 16, 2025  on Shopify

In my experience using apps in Shopify, rarely does the app completely fit your needs. You may be using other apps that collide with the app or your business model may be unconventional leaving you with an app that doesn’t really work the way you hoped. This can be very frustrating. This was my situation but I reached to Oli to explain my challenges and he quickly helped solve my issues by slightly adjusting things. Granted, I just started using the app which will provide great value to my customers and I will most likely bump up against other challenges as I discover how to tap the full power of the app but.. knowing that there are actual people who respond quickly and just get stuff done gives me a much welcomed peace of mind. Few things in e-commerce are perfect but it’s how you overcome the obstacles that count in my book. So far, my experience has been extremely positive. Bravo!

Dalstrong

Nov 12, 2025  on Shopify

Game changer for us. PreProduct has transformed the way our small team is able to manage pre-orders. It’s been a massive operational unlock. The app itself is intuitive, fast to implement, and fits seamlessly into our existing workflows. Oli’s support has been exceptional. He guided us through a smooth integration that worked with our current fulfillment and inventory processes, and went far beyond standard support by helping us build custom solutions to fit what we were trying to achieve. Even in the short time we've used it, there have been several new features released, so I know it's only going to get more robust. We’ve used countless Shopify apps over the years, and PreProduct is hands down the best value we’ve ever received. The product is excellent, the support is unmatched, and the entire experience has exceeded our expectations. Highly recommend.

Nine Ten Publications

Oct 21, 2025  on Shopify

A pretty robust app with lots of options for managing pre-orders. Excellent support, too, in the rare case that something goes a little sideways!

Arterra

Aug 21, 2025  on Shopify

App is amazing. Enables you to run a Kickstarter on your own website basically. Oli is so helpful and has built a wonderful tool for any shopify store looking to test and preorder new products.

The Nomads Essentials

Jul 31, 2025  on Shopify

Brilliant app that changes the game for out of stock items, really love the usability of this and it works like a charm. Oli is extremely responsive and helpful for support, 100% would recommend!

Wildwoven

Jun 19, 2025  on Shopify

Absolutely brilliant app, and Oli is extremely quick to respond and fix any issues or questions that come up. We are thrilled to be able to run pre-orders efficiently now!

COYA

May 17, 2025  on Shopify

Oli was very fast to respond and very helpful! She handled my issue immediately! The overall app integration was smooth and a very good experience. Would definetely recommend!

EnGenius Store

May 15, 2025  on Shopify

Oli was a huge help in getting this set up on our store. Great support, and I would recommend this app!

Bikerz Kingdom

May 12, 2025  on Shopify

This app is brilliant and was exactly what we were looking for. I do custom designs for clients, so I needed a way for them to pay a deposit. I messaged Oli, and he set this up so it could go on our landing page. Fantastic customer service.

PERSISTENCE

May 06, 2025  on Shopify

This app has been great to capture interest in my product. Oli has been incredibly responsive and helpful, even making same-day updates to the app.

VersaVoyage

Mar 17, 2025  on Shopify

Amazing customer service! :) Oli was prompt in replying, looking at the issue and fixing it on the spot!

Rippl Impact Gear

Mar 10, 2025  on Shopify

Oli is amazing. Really quick response and fixed all my issues promptly. Looking forward to this bundle builder in action.

Same Table

Feb 27, 2025  on Shopify

Oli is amazing!! He was super quick to reply and make my site ready for launch. Highly recommend working with him!

Cafera

Feb 13, 2025  on Shopify

A straightforward, adaptable, and hassle-free way to enable pre-orders on your site. Excellent and expeditious support from Oli!

Fourneau

Feb 07, 2025  on Shopify

This app has a great collection of functions. I got it installed without a hitch and when I had a questions and needed help some code, Oli was right on top of it and resolved my issue immediately. I definitely recommend working with Oli and installing this app.

Mundus TNA Ltd

Dec 16, 2024  on Shopify

Oli is an absolute legend! Resolved an issue I had caused by another pre-order app promptly allowing me to pick up sales, save yourselves the hassle and go with these guys first!

STRAYE

Nov 20, 2024  on Shopify

Oli is extremely helpful, going beyond what you think his responsibility would be. World-Class. This app solved al lthe problems we had with multiple other apps in this space. Pre-Order isolation was key for us, and they pulled it off.

Cold Smoke U

Nov 06, 2024  on Shopify

PreProduct worked great for my store and was easy to set up. When I needed help their customer support was quick and easy. I'll be using it again.

By Teddy

Nov 04, 2024  on Shopify

such a simple and easy solution to opening up pre-orders for your site. Great features all round and the support is also extremely helpful and quick if there are any small issues - all of which have been fixable! Will continue using

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