I’ve been working on setting up the PreOrder Wolf app for my client shop and while the app itself has been a great addition to our store, I ran into a small issue. In addition to the "Pre-order" button, I was seeing a "Shop Now with Shop Pay" option as well. This was problematic because for certain products that are exclusively available for pre-order, I didn’t want the Shop Pay button to show up. I reached out to the PreOrder Wolf support team, and from the start, I was impressed with how quick and responsive they were. Eva, who assisted me throughout this process, was not only professional but also very proactive in addressing my concerns. Within a short time, she had completely resolved the issue by removing the Shop Pay button from all of our pre-order products. Eva made sure to keep me in the loop, even asking me to double-check the changes to ensure everything was working as expected. This attention to detail made me feel confident that my issue was being taken seriously, and I was pleased with how smoothly everything was handled. Overall, I couldn’t be more satisfied with the level of support I received. Eva and the PreOrder Wolf team exceeded my expectations, resolving the issue quickly and ensuring a smooth user experience for our shop. I highly recommend PreOrder Wolf for anyone looking to streamline pre-orders in their Shopify store. The app works wonderfully, and the support team is top-notch!

I can’t say enough about how amazing the support from PreOrder Wolf has been! I reached out to their team regarding a couple of issues on my site, and within moments, Eva was on it, providing the most thorough and efficient assistance I've ever received. Not only did she resolve my initial concern, but she also went above and beyond to address other questions I had. Initially, I encountered a minor bug, but it seemed to disappear after clearing my cookies. From there, I asked if it would be possible to add some formatting changes to the 'delivery info' section on my site. I wanted the text to be bold and more prominent for customers, making it stand out. Eva jumped on the task immediately and implemented the changes perfectly. The responsiveness was just incredible! But it didn’t stop there! I had another issue where the product details weren’t showing up on my home page. Even though this was beyond the scope of what their app typically handles, Eva kindly offered to look into it and help me troubleshoot the problem. She truly went out of her way, offering me guidance without any hesitation. It’s rare to come across support that genuinely cares about the success of your business, but PreOrder Wolf’s team does. The professionalism, patience, and attention to detail were outstanding. Eva's communication throughout the entire process was crystal clear, and she kept me updated at every step. At no point did I feel left in the dark, and I knew I could rely on her to get everything sorted out. I cannot recommend PreOrder Wolf enough not only is their app user-friendly and incredibly helpful, but their support team takes it to a whole new level. The fact that they’re willing to go the extra mile to help customers succeed is truly commendable. I feel very lucky to have found such a supportive team, and I will continue using their services! If you’re looking for an app with top-notch functionality and a customer support team that treats your business as its own, look no further!

I’ve had such a great experience with Eva and the team at PreOrder Wolf! We had an issue where our preorder products were still showing the option for in-store pickup, which we didn’t want. I reached out to Eva for help, and she was incredibly fast and thorough in addressing the issue. Not only did she completely remove the pickup option for preorder products, but she also made sure to walk me through the process to avoid this issue in the future. The communication was clear, and the resolution was spot on everything is now functioning exactly as we wanted. It’s rare to find this level of support, especially with apps like this, but Eva went above and beyond to ensure everything was perfect. What impressed me the most was how quickly she understood the issue and provided a solution. I really appreciated her professionalism and attention to detail. I couldn’t be happier with the service, and I highly recommend PreOrder Wolf to anyone looking for a reliable preorder app with top-notch customer support. Thanks again, Eva, for your exceptional help and for being so patient throughout the process!

I recently had some issues with applying discounts to pre-order products in my store. I reached out to the support team, and Eva was extremely helpful. She explained the issue was caused by some restrictions, but the team had already made updates to resolve the issue. When another error appeared for my dog products, Eva responded quickly with clear instructions on how to fix it. She even provided a helpful screenshot for guidance. Thanks to her support, everything is now working perfectly! I'm impressed with how efficient and attentive the team was. Thank you so much, Eva, for making this process easy and stress-free!

I recently encountered an issue with the display of the product on our mobile site, where it wasn't showing correctly. I reached out to the support team and was immediately attended to by Eva. Her response was prompt and thorough, as she first checked on her end and provided me with a screenshot confirming everything was fine. Despite that, she continued to engage with me to ensure that my concerns were fully addressed. After a bit of back and forth, she and her team identified the problem and resolved it swiftly. The communication was clear and empathetic, making me feel valued as a customer. I am delighted to say that everything is now working perfectly. Thank you, Eva, for your excellent support!

I had an issue with discount codes not working on my pre-order products, and there was some unwanted text showing under the pre-order button on our site. I reached out to the PreOrder Wolf support team, and Eva quickly responded, ensuring that the policy text was removed and the discount codes were working properly across both of our websites. Her attention to detail and proactive communication made the whole process seamless. Everything is functioning perfectly now, and I couldn’t be happier with the support I received. Highly recommend!

I had a specific request regarding the PreOrder Wolf app for my store, and Eva from the support team handled it wonderfully! I wanted to change the default message that appeared when customers added a pre-order product to their cart. Instead of the generic "Type: Preorder" message, I wanted a more detailed and personalized message in Spanish, letting customers know when their entire order would be shipped if it included pre-order products. Eva responded promptly to my query and worked closely with the team to make the necessary changes. She kept me updated and reassured me that the team was working on my request. Soon after, I received an email confirming that the update had been made. When I checked the app, the new message was exactly as I had requested

I recently had a couple of support issues with the subscription policy link and the size of the preorder button in my store. Eva from customer support was incredibly helpful and efficient. She quickly resolved both the link color and pre-order button size issues, ensuring a professional and user-friendly experience. Her attention to detail and prompt responses make this app a standout, not just for its features but also its exceptional customer service.

Great app. Easy installation. Does exactly what it's supposed to do ;) The support from the developers is especially fantastic. Extremely fast, friendly, and solution-oriented. Thank you very much. Highly recommended!

I recently had an issue where I hadn’t enabled the app extension in my store, which was causing some confusion. After reaching out to support, I was immediately impressed by how quickly Eva responded. Not only did she provide a swift and clear solution, but she also included a helpful screen recording to show exactly how to enable the app. Her guidance worked perfectly, and within minutes, the issue was completely resolved. Eva’s attention to detail and proactive support made the whole experience hassle-free, and I appreciate the effort she put in to ensure everything was working as expected. The app itself has been a fantastic addition to my store, and with such an amazing support team behind it, I can confidently recommend it to anyone looking to enhance their store functionality.

These guys are the shiz, love the app. Gagan at PreOrder Wolf was great and was happy to help me out with any issues that came up.I have a brick and mortar where I need relatively quick responses and I do not get. Will be DELETING this app and moving to another alternative

I've been setting up my Shopify store and recently came across this app, which has been a game-changer for managing out-of-stock products with a "pre-order" option. Initially, everything worked smoothly with my first product, but when I added two more products, I encountered an issue these new products didn't display the "pre-order" option when their stock was zero. Instead, they just showed as "sold out," which was not what I wanted. Frustrated and unsure what I was doing wrong, I reached out to the app’s customer support. I was fortunate enough to connect with Eva, and from the very start, her assistance was nothing short of amazing. She quickly understood the problem and provided clear, step-by-step instructions on what needed to be done. Eva explained that the app manages the selling plans automatically, so I didn’t need to manually update each product a huge relief! What stood out the most was Eva's willingness to go above and beyond. She offered to add all of my products to the app herself, ensuring that the "pre-order" option would be applied correctly. Her prompt responses and thorough explanations made the entire process so much easier. When I finally understood what I needed to do, it was a simple fix, and everything started working perfectly. The app now functions exactly as I hoped automatically showing "pre-order" for any out-of-stock items. This feature is incredibly useful for maintaining sales even when inventory runs low, and it’s something I highly recommend to any store owner. Not only is the app incredibly effective, but the level of customer support is truly top-notch. It's rare to find such a combination of great technology and exceptional service. If you're looking for an app to manage pre-orders and stock availability on Shopify, this is the one you need. And if you ever run into issues, rest assured that their support team will be there to guide you every step of the way. Thank you to Eva and the entire team for making this experience so positive! I’m excited to continue using this app as my store grows.

Apps works well for what it's intended to do. Really great support, they were able to create minor adjustments to better suit my needs. Would recommend!

Great app that offers a really simple solution to pre-ordering. Customer service is excellent - shout out to Eva and Neeraj who helped me make sure it was working properly on our stores.

The app is rather straight-forward and does what it claims to do. Eva and her team were an incredible help in getting my shop setup correctly. Having a functioning app to facilitate my mostly made-to-order small business is very important to me - and not easy to to find. A HUGE thank you to Eva and her team for the help and to Preorder Wolf for creating this app!

Thank you Eva for your assistance, which helped me solve the problem in just a few hours

I never trust when I see 'free', but this actually is free!!! And it is so easy to use and works perfectly! I can't see why we'd ever need anything else. Thanks guys!

Had some minor issues on the checkout page and this was resolved in a few hours! Thanks!

Such a great app and the team helping with inquiries, specifically Eva Greene today, are always so helpful. Thank you for a great app and assistance. 5 starts is the least we can give :)