Order Tracking by Pragma

Develop by Shopify

Free plan available

"Streamlined, branded tracking for D2C shipments, boosting engagement and sales."

Split shipment tracking

Branded tracking page

Feedback collection

Multi-carrier tracking

Upsell promotions

Auto-login access

About Order Tracking by Pragma

Launched May 25, 2025

Built by Shopify

Address

5 rue Lallier, Paris, 75009, FR

Website Support Portal Privacy policy Tutorial FAQ Document

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(1,592 Reviews)

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Description

Branded order tracking, auto-login, multi-carrier, split shipments, review collection & upsells.

Designed for D2C merchants handling complex shipments, our app delivers a unified, branded tracking page that auto-logs customers post-purchase. It streamlines tracking across multiple carriers, reducing support calls and complaints, while collecting NPS scores, Product reviews and managing reattempts for failed deliveries. This boosts customer engagement, drives upsells, and enhances satisfaction and loyalty, ultimately increasing sales.

Auto-login: Instant order tracking access post-purchase.
Multi-carrier: Unify tracking across diverse logistics partners.
Split shipment tracking: Visualize orders with multiple delivery legs.
Feedback collection: Gather Product reviews and NPS
Upsell promotions: Engage customers with tailored product recommendations.

Pros

Streamlined branded tracking enhances customer engagement and satisfaction.
Reduces support calls and complaints by unifying tracking across multiple carriers.
Boosts customer engagement and drives upsells through tailored product recommendations.
Auto-login feature provides instant order tracking access post-purchase.
Efficient management of reattempts for failed deliveries.
Collects valuable customer feedback, including NPS scores and product reviews.
Supports split shipment tracking for orders with multiple delivery legs.

Cons

Potential for technical issues with carrier integration.
May require additional setup and customization for optimal use.
Dependence on the app's reliability for consistent user experience.

Top Helpful Reviews

Full Time Store

Aug 12, 2025 on Shopify

Been using Pragma for over a year now , returns, CRM, WhatsApp, everything. Just installed the app and it’s working like a charm. Our customers finally have a clean way to track orders. Love it.

haus & kinder

Aug 09, 2025 on Shopify

The app’s great, but honestly the whole platform is what makes it work. Our ops, CX, returns, and tracking are now finally under one roof.

Arome World

Jul 31, 2025 on Shopify

It’s rare to see a CRM built for D2C, Pragma shows us the full picture for every customer, and lets our agents reply on WhatsApp with proper context. We’re way faster and friendlier now. COD orders used to kill us. Now risky orders are flagged, NDRs get follow-ups via WhatsApp, and customers can actually confirm delivery before it fails. WhatsApp flows have been clutch , we use them for delivery updates, failed delivery recovery, and even review requests. Our open rates have gone through the roof.

Boone&Beetle

Jul 30, 2025 on Shopify

Absolutely fantastic tool — and here’s why. The onboarding experience alone deserves a shoutout — the team went above and beyond to make everything smooth and effortless. But what truly makes this app a game-changer is how it simplifies the entire customer experience for startups, especially in e-commerce. From seamless checkout to WhatsApp communication, COD workflows to RMS — it’s a complete, one-stop solution. Super happy with both the app and the incredible support team behind it.

White Dahlia

Jul 29, 2025 on Shopify

We used to get tons of “Where’s my order?” messages. Now customers get WhatsApp updates, can check live status, and even start returns without talking to us. Support tickets are down big time.

Thewalletstore

Jul 29, 2025 on Shopify

Honestly, we came in for the tracking, but ended up replacing 3 tools — returns, WhatsApp support, and even our CRM. It’s rare to find a platform that just works across everything post-purchase.