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Customer reviews: POWR: Customer Comments

Develop by POWR.io

Reviews (26)

Overall rating
4.7

What Merchants Think

The app "POWR: Customer Comments" is generally well-received by merchants. Users frequently commend the app's ease of use, exceptional customer support, and functionality. Many merchants have expressed satisfaction with the application’s ability to meet their needs effectively.

Key Strengths

  • Outstanding customer support, often praised for quick and helpful responses.
  • User-friendly interface, making it easy to install and use.
  • Flexibility and customization options that enhance the app's functionality.

Common Concerns

  • Occasional technical issues, with comments not loading consistently.
  • Limited feedback on long-term usage as some reviews indicate initial setup experiences.

Final Thoughts

Overall, "POWR: Customer Comments" is seen as a valuable tool for managing customer interactions, particularly praised for its strong support system. While some users have encountered technical issues, these instances appear to be exceptions rather than the rule. The app is considered a worthwhile addition for merchants looking to enhance communication with their customers.

Paula Dunn Artist

Jan 19, 2021  on Shopify

It's okay but really glitchy and labour intensive... do I really need to save and republish every time I want to like or respond to a comment? It's not the most efficient tool. Also links can be really glitchy, sometimes they work, sometimes I have to republish. The dashboard is not intuitive and assumes you understand their language ie who would have known I would have to create another "app" when all I am doing is wanting to add another comments thread to a page. The online self-serve support is lacking. When I have reached out for support I just get the use a different browser, clear your cache response... which doesn't sort out the problem. Overall pretty poor tool and wouldn't recommend.

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