Reviews: Postship Order Tracking Upsell

Customer reviews: Postship Order Tracking Upsell

Reviews (107)

Overall rating

4.4

5

78
4

1
3
2
1

10

What Merchants Think

Overall, merchants have had mixed experiences with the "Postship Order Tracking Upsell" app. Many commend its ease of use, feature-rich interface, and positive impact on customer satisfaction, while others have voiced concerns about customer support responsiveness and transparency regarding pricing plans.

Key Strengths

Intuitive and easy-to-use interface
Feature-rich with useful functionalities like address change feature
Responsive customer support for many users
Enhancement of post-purchase customer experience by improving transparency in order status
Effective at reducing customer inquiries and syncing order statuses
Positive impact on revenue through upselling opportunities

Common Concerns

Issues with support responsiveness for some users
Inconsistent status updates and delays
Confusion over free plan limitations and hidden fees
Occasional technical difficulties like currency discrepancies

Final Thoughts

The "Postship Order Tracking Upsell" app receives praise for its robust features and positive impact on customer service, but experiences vary regarding customer support and pricing clarity. For those able to navigate its challenges, it proves to be a valuable tool in streamlining order tracking and enhancing sales opportunities.

Avellantra

Jul 22, 2024 on Shopify

The Fit Paws

Jul 18, 2024 on Shopify

really great and very responsive support staff

Belavere

Jul 18, 2024 on Shopify

My Beautiful Mane

Jul 18, 2024 on Shopify

Always readily available to help. Very quick

AvalonKing

Jul 16, 2024 on Shopify

Support is quite good, resolving any issues very fast.

Fashion Cave

Jul 12, 2024 on Shopify

its best app

Lavonne

Jul 10, 2024 on Shopify

Great at tracking orders and I love their tracking page design. The truck animation is the best!

DOG STORE

Apr 25, 2024 on Shopify

It's a good order tracking app. I am also now using their returns app which is also great

Voiid

Apr 18, 2024 on Shopify

Very efficient order tracking app, updates status in minutes.

Luxury tail

Apr 10, 2024 on Shopify

It's a fantastic tool for order tracking, highly recommend

Landmark

Apr 09, 2024 on Shopify

They have a very good feature to correct wrong shipping addresses by customers. Love it

Menagha

Apr 01, 2024 on Shopify

It's a good app for order tracking

vyas

Mar 22, 2024 on Shopify

I was using Aftership before this, they claim to have a free plan but nothing works in that. Their support is terrible, Postship is a very nice product. Love it after having switched to them

My Store

Mar 20, 2024 on Shopify

They have the smoothest product, I love how easy it is to use. After implementing their address change feature, we are facing 80% reduced requests from customers asking to change their wrong address . This is killer app

Norvine

Jan 08, 2024 on Shopify

no email is being sent either from my side not from their. no status update. changing email sender is not working as no confirmation mail is delivering. the support girl just disappeared 2 days ago without any further sign of life.

Man Metal

Dec 23, 2023 on Shopify

I've been using PostShip for a month and it's awesome! It helps me keep track of everything and the tracking page looks really nice. It's a big help for my store.

Mini Joy

Dec 21, 2023 on Shopify

I've been using the PostShip on my Shopify store and it's really cool! It makes tracking orders super easy and the notifications are helpful. The app is easy to use and I like how it keeps getting better with updates. My customers are happier now because they can see where their orders are. I think it's a great app for any online store!

NeCommerce

Oct 30, 2023 on Shopify

This is a really good and affordable app in the app store. I have tried others. Most of them have really bad support and don't sync order statuses often enough.