Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.

We love Postscript. So intuitive, and support is always fast and reliable. Thanks, Postscript! p.s.where can we purchase the BFCM hats?!

Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.

Great CS and lovely people to work with. PS has a very user-friendly interface that's easy to get around.

great app for sms marketing! gives $1,000 in credits for new accounts, very easy to set up everything, and if not there are many tutorials on youtube, and lastly has great customer service!

I deleted the app and its been out of my shopify account for over 2 months now only to find out that postscript is charging me €25 a month for not even using a single thing with their application. Ridicilious! Use this app if your ready to pay for it, other wise dont download it

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.

I highly recommend PostScript. The assistance team is very quick and so helpful! You won't regret it!

Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!

THE BEST CUSTOMER SERVICE! I was stressed about opening my store and my SMS getting out, but they came through and set everything up for me!

At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability. Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.

Postscript has the BEST customer service!! I sent an email to the support center and received a response immediately. I had follow-up questions and the initial customer service rep (Meg) continued to respond and was so helpful and nice. Highly recommend this app.

Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.