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Customer reviews: PostPilot Direct Mail Platform

Develop by PostPilot

Reviews (149)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about their experience with the PostPilot Direct Mail Platform. The reviews highlight a strong appreciation for the app's capability to deliver exceptional ROI, often surpassing expectations. Merchants find the platform easy to use, with seamless integration into their existing stacks. The customer service and support teams are frequently commended for their responsiveness and expert guidance, contributing to effective campaign management and optimization.

Key Strengths

  • Exceptionally high ROI and effectiveness
  • Outstanding customer service and dedicated account managers
  • User-friendly with seamless integration
  • Professional design team delivering top-quality creatives
  • "Done for you" service simplifying campaign management
  • Effective segmentation strategies and automation capabilities

Common Concerns

  • Prospecting and cardalogs not performing as well as other campaigns
  • Potential cost concerns with sending postcards to broad audiences without targeted segmentation

Final Thoughts

The overall reception of PostPilot Direct Mail Platform is overwhelmingly positive, with many merchants recommending it as an essential addition to their marketing strategies. The platform's ability to integrate direct mail seamlessly into digital marketing efforts while delivering significant ROI makes it a valuable asset for businesses looking to maximize their outreach. With superb customer support and well-crafted creative services, PostPilot stands out as a leader in the direct mail marketing space.

Cheese Brothers, Inc.

Apr 23, 2025  on Shopify

PostPilot consistently provides the best ROI of our marketing channels. Taylor and the team are professionals at the top of their game. Incredibly proactive with a great team of designers. Highly recommended.

Erno Laszlo

Apr 22, 2025  on Shopify

This was a great, user friendly app for creating and tracking our direct mail campaign. The PostPilot staff, Lauren specifically, was so helpful as we launched and optimized our campaign. Would definitely recommend Postpilot for any brands thinking of trying direct mail!

P.J. Salvage

Apr 21, 2025  on Shopify

Post Pilot has been a super easy partner to set up our direct mail program. Our account manager Yekaterina was phenomenal in her set up and delivery of program success. They can work with budgets of all size and have every type of campaign and targeting you would traditionally find in digital ads. Would recommend them (and have) for anyone exploring a direct mail program.

J skis

Apr 17, 2025  on Shopify

We've been using email, sms for years for our ecomm business and working with Postpilot was extremely easy to get going with print mail. We had weekly meetings with the same person on their team who was a huge help in conceiving ideas for us, strategies and implementing the campaigns. I was suprised how little work it took on our end thanks to Postscript taking on so much of the work. Current customers receiving a physical promotion in their hands definitely woke them up and we heard from many they liked it and it sat in their house reminding them about us long after their phone was put down or computer turned off so I think it was a good compliment to our existing digital marketing.

Cozy Earth

Apr 17, 2025  on Shopify

PostPilot has helped us scale our Direct Mail Program with real time tracking, quick lead times, and great incremental results. They have stood out as a solution to help digitize a channel that historically struggled to compete with other digital marketing efforts. PostPilot is great to work with and the team has been very helpful since we started with them.

Bearfoot

Feb 28, 2025  on Shopify

They wouldn't let me use the app without first having a required phone call with a salesperson, so I signed up for a different company that actually allows their customers to use their service. What a silly business model.

Grinds Coffee Pouches

Jan 22, 2025  on Shopify

We first started working with PostPilot in 2022 and it's been great! The design team does great work. The Account Managers are always very helpful and quick to respond. If you're looking for a company to handle your direct mail channel, PostPilot is the best option out there!

Upway United States

Nov 18, 2024  on Shopify

PostPilot is amazing! It consistently delivers a ROI of at least x8, and the team's speed and responsiveness are really really fast. They execute quickly and provide valuable insights to optimize your campaigns. Our account manager, Michael, is a rockstar—always on top of everything. Highly recommend PostPilot for any marketer looking how to grow your brand.

Goldfaden MD

Nov 07, 2024  on Shopify

Working with the PostPilot team has been a fantastic experience. Their guidance has been incredibly impactful, and the results speak for themselves. I highly recommend them!

Frostbeard Studio

Oct 27, 2024  on Shopify

We've been using PostPilot for a little over a month and have seen immediate good results (over 7 ROAS) with our initial Winback campaign. Very happy with our rep, Austin, as well as the design team for their excellent work. The "done for you" service is exceptional. Our team doesn't have to spend time on strategy or design. We simply give feedback and approval. It's an easy win and we're very glad we signed up. Highly recommended.

Bee Inspired

Sep 13, 2024  on Shopify

Our partnership with PostPilot has enhanced our campaign effectiveness, delivering results that exceed our expectations. By seamlessly integrating their team with ours, we provide the content while they handle card creation and mailing preparation. We can't imagine not having this valuable resource today with a dedicated account rep who is always ready to address any issues.

MASA Chips

Sep 12, 2024  on Shopify

It's like klaviyo, but customers can't ignore it. The team is truly whiteglove and very intelligent, they know what they're talking about and it's a pleasure to work with them

Intelligentsia Coffee

Sep 08, 2024  on Shopify

I have been continuously impressed by the capabilities and the team over at PostPilot (Drew is our account rep, he's great). It's rare that a Shopify App deserves 5 stars, but because of the benefits x price x team over at PostPilot, it's a no brainer.

Heidi Carey

Sep 05, 2024  on Shopify

Marina our account rep has been a true star and feels very much like a team member for us. Great product, exceptional customer service.

Southern Tide

Sep 02, 2024  on Shopify

Post Pilot is incredible for our business. Tori is amazing to work with and is always willing to help with any of our requests. We have seen incredible results with Post Pilot as compared to other providers. We can't recommend them enough.

SimplyCuteTees

Aug 11, 2024  on Shopify

Julio and the entire PostPilot team have been absolutely fantastic to work with and I could not be happier with the results!

Revant Optics

Jul 21, 2024  on Shopify

Super pleased with the results we've seen from PostPilot! Direct mail has surpassed all our expectations from a ROI perspective, and our account manager (Yekaterina) has been amazing to work with! This is a must-have addition to any digital marketing mix, and a great supplementary tool for email & SMS.

Plum Deluxe Tea

Jul 08, 2024  on Shopify

We switched to PostPilot from traditional catalog marketing, and we've overall been quite pleased with the results. First off, the people who run and work for this app are incredible: responsive, knowledgeable, and great to work with. If they mess up, they take ownership of it and make it as right as they can. Our account manager, Drew, pays attention to the individual needs of our business instead of pushing us to do things that don't fit. The design team is amazing and really pays attention to our branding and ethos. Second, the mailings themselves generally do well; our overall monthly ROAS averages a 5, although our highest ROAS were 26 and 51 on individual campaigns. Prospecting and cardalogs did not do well for us, though we might try again at a later date. The "hand-written" birthday card flow has knocked it out of the park, and our winback flow does well, also. Definitely recommend giving PostPilot a try!

Dapper Essentials

Jul 04, 2024  on Shopify

helps you with direct mail marketing campaigns. It offers professional postcard design and campaign management, allowing you to track results and ROI right from the app's dashboard.

Jigsaw Health

Jun 26, 2024  on Shopify

Our best performing campaign had a 20x ROAS. We have now implemented a few automations and it's been very successful for customer winbacks. Piper is the best to work with - very responsive and makes this entire process so easy and seamless.

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