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Customer reviews: PostPilot Direct Mail Platform

Develop by PostPilot

Reviews (149)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about their experience with the PostPilot Direct Mail Platform. The reviews highlight a strong appreciation for the app's capability to deliver exceptional ROI, often surpassing expectations. Merchants find the platform easy to use, with seamless integration into their existing stacks. The customer service and support teams are frequently commended for their responsiveness and expert guidance, contributing to effective campaign management and optimization.

Key Strengths

  • Exceptionally high ROI and effectiveness
  • Outstanding customer service and dedicated account managers
  • User-friendly with seamless integration
  • Professional design team delivering top-quality creatives
  • "Done for you" service simplifying campaign management
  • Effective segmentation strategies and automation capabilities

Common Concerns

  • Prospecting and cardalogs not performing as well as other campaigns
  • Potential cost concerns with sending postcards to broad audiences without targeted segmentation

Final Thoughts

The overall reception of PostPilot Direct Mail Platform is overwhelmingly positive, with many merchants recommending it as an essential addition to their marketing strategies. The platform's ability to integrate direct mail seamlessly into digital marketing efforts while delivering significant ROI makes it a valuable asset for businesses looking to maximize their outreach. With superb customer support and well-crafted creative services, PostPilot stands out as a leader in the direct mail marketing space.

Porto's Bake at Home

Jun 30, 2025  on Shopify

We've used Post Pilot for a few years now and we love it! Highly recommend if you're looking for other marketing opportunities outside of digital.

Dirty Dog Farm

Jun 26, 2025  on Shopify

We just started using Post Pilot (on their Growth plan) after hearing rave reviews, and could not be happier. The setup process was incredibly easy, and the Customer Success team did a great job tailoring things to our specific business needs. The designs were great, turnaround time was under a business day, and we are thrilled to be up and running so quickly. Highly recommend working with this company and their service!

Seager Co.

Jun 24, 2025  on Shopify

PostPilot has been an outstanding partner. Their platform is easy to use, and our account manager Isaac made launching direct mail completely seamless. He’s been incredibly helpful every step of the way- quick to respond, giving new ideas, and always on top of it. We’d highly recommend PostPilot to any brand looking for a smooth, effective direct mail solution.

Jessica Simpson

Jun 24, 2025  on Shopify

We’ve had a fantastic experience with PostPilot since launching in November. From day one, we saw strong ROAS and have remained profitable ever since. The platform continues to deliver results, and we’ve been impressed with how consistent the performance has been. A special shoutout to our Customer Success Manager, Horacio, who has been incredible to work with—responsive, proactive, and truly invested in our success. The design team is equally impressive; they understand our brand vision and consistently provide high-quality creative with quick turnarounds and thoughtful suggestions. We’re so glad we partnered with PostPilot—it’s been a game-changer for our marketing strategy.

Woolly Clothing Co

Jun 24, 2025  on Shopify

We started using Post Pilot in Q3 of last year & we quickly saw efficient results & we are able to meaningfully re-engage with our customers and scale LTV at a high ROAS. We've enjoyed working with the team on different creative and promo concepts for each campaign and are excited to test into new tactics this year.

Vitality

Jun 23, 2025  on Shopify

We have been using PostPilot for almost a year now, and we have been more than impressed with our results, and service. We are continuing to build out new automations and see success. Horacio has been great to work with.

Jon Hart Design®

Jun 20, 2025  on Shopify

PostPilot has been a game-changer for our marketing! Their team makes it easy to create beautiful, targeted postcards that actually drive results. Highly recommend if you're looking to boost customer engagement in a fresh, personal way

LaBellePerfumes

Jun 20, 2025  on Shopify

Great app, team is very responsive and able to make unique campaigns. I use at least 4 months a year around our high season and it's been a great added outreach to our marketing mix

Buttercloth

Jun 16, 2025  on Shopify

PostPilot has been a great addition for our marketing! The platform is intuitive and delivered amazing results—but what truly sets it apart is our amazing, dedicated Account Manager Marina. Her honest feedback and strategic insights helped tremendously in refining our campaigns for optimal performance.

Dr. Squatch

Jun 12, 2025  on Shopify

We've used PostPilot for several years now, and they've played an integral role in our retention and acquisition initiatives. The platform makes it easy to track performance and compare results, especially given their integration with Shopify. Plus, their customer support is top-notch; our CSM's Mikaela and Tristin are quick to respond, strategic, and a pleasure to work with. Through lots of testing, we've landed on a strategy that works well for us and delivers strong results on IROAS; this has been a significant win for our company!

BARK

Jun 10, 2025  on Shopify

Love working with Post Pilot, they make it so easy to plan campaigns, hold hands from creative to reporting and the platform integrations with Shopify and Klavyio are a huge plus. As an added bonus, customer service is excellent, big shout to Tristin and Mikaela!

Sleep Doctor

Jun 06, 2025  on Shopify

We've been using PostPilot for 7 months and have been impressed with the price, service, quality, and dashboards from day 1. I personally really appreciate their design service, alleviated the work on our internal creative team. One off sale sends are great, but we've also already integrated mailers into nearly 20 automations so we're able to tailor messages based on customer actions and rely less on discounting. Highly recommend! You're likely to be blown away by the ROI!

People's Choice Beef Jerky

May 20, 2025  on Shopify

We’ve been using PostPilot for a while now, and the results have been nothing short of amazing. As a brand constantly seeking meaningful ways to reconnect with customers, PostPilot has provided an incredibly efficient, scalable, and cost-effective solution for direct mail marketing. The platform is intuitive and easy to use. From designing eye-catching postcards to setting up automated campaigns. The customer support and management is top-notch. The PostPilot team truly cares about helping their clients succeed. They're proactive, responsive, and full of great suggestions to optimize campaign performance. Plus, having a team that understands eCommerce and integrates directly with platforms like Shopify has made implementation a breeze.

Premier Bidets

May 19, 2025  on Shopify

The Post Pilot team is great to work with and we are excited to be sending mail to our top customers. Easy to get set up and there's amazing analytics on the backend as well. Highly recommend.

Brightland

May 12, 2025  on Shopify

As Head of Growth Marketing, I’m constantly looking for high-leverage ways to drive retention and LTV without adding more to our team's plate. PostPilot has become one of our most effective channels. It’s shockingly easy to set up, integrates seamlessly with Shopify, and lets us trigger campaigns based on real customer behavior. We’ve seen solid returns, especially with winback and post-purchase flows. Honestly, it’s one of the few platforms that delivers both automation and real-world impact. Highly recommend it if you're serious about lifecycle marketing. As a plus their team has been really great to work with and often will take a lot of the designs and segmentation work off our plates.

Country Life Natural Foods

May 09, 2025  on Shopify

As a Director of Revenue, Post Pilot has been a game changer in terms of actual lift in our bottom line. We have specific automations that trigger repeat purchases and I can use the service to do targeted mailing campaigns. Physical mail is not dead in 2025. PostPilots platform makes it easy to set up campaigns and our CSM, CJ is worth her weight in gold!

Rylee + Cru

May 06, 2025  on Shopify

Great additional touch point to add to your retention stack with a team that supports you along the way. The Klaviyo integration makes all the segmentation really intuitive and let's you get surgical with the sends.

CLEARSTEM

May 06, 2025  on Shopify

Working with Taylor at PostPilot has been nothing short of transformative for our business. She doesn't just manage our account—she elevates it with strategic thinking and a genuine commitment to our success. Taylor has been instrumental in scaling our operations through thoughtful direct mail strategies, consistently bringing fresh opportunities that align perfectly with our growth objectives. What truly sets her apart is her solution-oriented approach; no matter what challenges arise, she arrives prepared with creative answers and new possibilities to explore. Her partnership has become an invaluable asset to our marketing efforts, and the impressive results she's helped us achieve speak volumes about her expertise and dedication.

RMS Beauty

May 06, 2025  on Shopify

PostPilot has played a crucial role in our retention efforts with targeted direct mail strategies that synergistically work alongside our CRM efforts with Klaviyo and Attentive. If you're considering direct mail, PostPilot is the partner for you. They are reliable, strategic, and very low lift on the brand side to get this across the finish line.

WONDERSKIN

May 06, 2025  on Shopify

We've really enjoyed working with Postpilot and creating engaging ways to communicate with different customer segments via direct mail. Mikaela at Postpilot is our account manager and it feels she is an extension of our team. She is dedicated to our success, comes up with wonderful ideas and helps execute our strategy and achieve our goals! The platform itself is very easy to navigate too.

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