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Customer reviews: CartHook Upsells

Develop by CartHook

CartHook (now part of Shopify's ecosystem) helps merchants boost revenue with post-purchase offers like upsells and order bumps. This review covers its features, pricing, and real user experiences to help you decide if it fits your store.

Reviews (87)

Overall rating
4.8

What Merchants Think

Merchants view "CartHook Upsells" as a highly effective tool for enhancing sales through upsells and increasing average order values (AOV). The app is praised for its user-friendly interface and the significant support offered by its customer service team. Many users report substantial improvements in conversion rates and express satisfaction with the app's functionalities and ease of deployment.

Key Strengths

  • Exceptional customer support, with special mentions of staff like Adel, Tarik, and Amina for their comprehensive assistance and responsiveness.
  • Easy to use with a straightforward setup process.
  • Effective in increasing average order values and sales conversions.
  • Highly supportive onboarding, with personalized calls and guidance provided.
  • Valuable A/B testing features and analytics for optimization.
  • Positive customer experiences with the app’s performance and insights.

Common Concerns

  • Technical issues during setup, including installation bugs and occasional server errors.
  • Some users reported minor difficulties requiring technical resolution.

Final Thoughts

"CartHook Upsells" is widely regarded as an outstanding solution for merchants looking to enhance their post-purchase sales funnel strategies. The app's ease of use, powerful features, and especially its unparalleled customer support make it a highly recommended choice for businesses seeking to increase their revenue through effective upsell tactics.

Recovure

Jun 16, 2025  on Shopify

Nitesh and Lina were prompt in their updates, provided clarity on the requirements/access levels needed, leading to quick work by the Tier-2 Team on resolving the constraints faced. Exceptional support!

El Boticario de Cartago

Jun 10, 2025  on Shopify

Acabo de empezar a usarla y ya me ha encantado. Nota para navegantes, podéis hacer pedidos de prueba sin miedo que no entran en el cómputo mensual.

Chronic

Mar 16, 2025  on Shopify

This app is absolutely sensational - it's a no-brainer for anyone with a product based business, since it creates zero risk that the customer will be deterred by an upsell offer. The support team are amazing and helped us through everything we needed! Easiest 5 stars I've ever given :)

Misumi Luxury Beauty Care

Mar 05, 2025  on Shopify

The Carthook support is so useful in educating merchants about all of Carthook's new capabilities. Amina was really knowledgeable and patient with me.

SHAPERLUV-UK

Feb 10, 2025  on Shopify

Amazing app! We're using it in all our expansion stores. Super easy to use, great functionalities such as a/b test analytics and the best thing about them is their support. Whenever you need something, they're experts enough to understand the task and execute it perfectly in no time! 10/10. Best app post-purchase.

Genius Pack

Jan 30, 2025  on Shopify

This is an amazing tool - and boosts order values on your behalf. Special thanks to Amina S. who assisted us in getting this setup appropriately.

Flor y Amor

Jan 23, 2025  on Shopify

Very helpful staff even at crazy hours of the night they are to help. Good product. It will definitely do something positive for my AOV.

Tom's Key Company

Nov 17, 2024  on Shopify

Customer support was great - the chat was responsive and they worked with me to resolve an issue. The issue had to get escalated for some help on Shopify side of things and Carthook agent stuck with me the whole time until everything was working. I so appreciated the quick and responsive service in resolving my problem!

Dr. Nuzum's Nutraceuticals

Nov 15, 2024  on Shopify

The team at Carthook has been immensely helpful and even implemented a feature by request via an easily scheduled zoom meeting with one of their app developers. They always respond within minutes and make sure that the right person is there to help with whatever specific need you have. If you set up your funnels the right way, they can be a reliable revenue stream for your business. Highly recommend and I am looking forward to the features and updates they add. I cannot speak on the Thank You Page upsells because we do not use this app feature. 5/5 Edit: Change offers to upsells

Little Buddha by daisy

Nov 10, 2024  on Shopify

This is a great app! Tarik took the time to do a 1:1 on call with me to walk me through the app & ensure it was set up correctly & gave me some really helpful tips. Highly recommend!

MadeKind

Oct 02, 2024  on Shopify

We are new to the app but our onboarding call with Adel was incredibly helpful. He had already looked at our website and was very intuitive about what would be a great offer for our customers; he was very knowledgeable. The app appears to be very straight forward and easy to use - and Adel has offered to help us if we do have any questions which is reassuring.

Blanc Menswear

Oct 01, 2024  on Shopify

Adel was super helpful and showed me how to use the app efficiently to get the most out of the customer.

Northern Garms

Sep 30, 2024  on Shopify

Been onboarded with Adel and hes super helpful and friendly. This will change the basket value moving forward for my business.

Clove

Sep 23, 2024  on Shopify

Flexible, inexpensive, and easy to use! One cool tactic that doesn't seem to be well-documented: you can create bundles using Shopify's native "Bundles" app, and then offer those as upsells via CartHook.

Salty May

Sep 21, 2024  on Shopify

Adel was so helpful in setting up and testing the app Carthook on my store. Timely, friendly and super helpful. Couldn't recommend highly enough. Thank you!

WE COME IN PEACE

Sep 11, 2024  on Shopify

The app is user friendly and the customer service is excellent! I love carthook and excited to see the progress

Allure Passion

Sep 10, 2024  on Shopify

I encountered some difficulties with the app installation, but the customer support I received was truly exceptional and quick. Tarik, the product manager, responded promptly to my request for help and worked with his team to pinpoint and resolve the issue during a video call. The overall experience with their customer support was nothing short of outstanding—quick, responsive, and highly impressive. I wholeheartedly recommend this app to any business looking for exceptional support that sets a new standard in customer service excellence. Overall outstanding customer support.

Potli Shop

Sep 09, 2024  on Shopify

I had an onboarding call with Tarik S and it was extremely helpful to walk through my existing funnels and optimize them with Tarik. He is knowledgable about the product and I learned that he was a Shopify store owner himself, previously. We have set up a time to check in to see how we are progressing on our shop with Carthook. Would highly recommend this product!

Terra Health Essentials

Sep 03, 2024  on Shopify

We've tried over almost all upsell apps, and Carthook is hands down the best we've found. The team is continuously improving the app and is highly responsive to feedback from their users. Their 24/7 support is a real lifesaver; they’re always available when needed. After experiencing difficulties with other apps, we were thrilled to see Carthook deliver consistent, positive results. If you're looking for an upsell app that truly works and comes with excellent support, Carthook is a fantastic choice for bigger brands out there.

Pleage

Aug 25, 2024  on Shopify

We had a call with product manager Tarik and he helped me to set up our flows perfectly. Excited to use the app.

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