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Customer reviews: POS Cafe: Coffee Shops & QSR

Develop by Shopify

Reviews (11)

Overall rating
4.9

TeaLula

Sep 25, 2025  on Shopify

POS Cafe has improved my tea-ristas' and the chef’s accuracy in preparing customer orders. The app is intuitive and powerful, but what truly sets it apart is its developers who care about small businesses. After I decided to install the app, I was impressed that the developers, Adam and Carmel, reached out to schedule an onboarding call. This personal connection is rare, and it made all the difference getting up to speed using the app. I was also impressed by the video tutorials they have, which walked me through the setup in a clear, step-by-step manner. When Shopify’s quirks caused my sales taxes to be miscalculated, Adam and Carmel quickly explained the issue, provided a workable solution, and followed through until it was permanently fixed. When I needed my receipt customized to make orders easier for my staff to follow, they reworked it. The changes have boosted our accuracy and efficiency. On a busy weekend, the app glitched following a Shopify update. Adam and Carmel guided me through a temporary fix and reassured me that the problem would be resolved in the next update. They responded so promptly, I nearly forgot they are in Australia, and I am in the US. Their responsiveness, kindness, and problem-solving have been beyond anything I’ve ever experienced with a tech product, and I have over 20 apps on my Shopify store. If you have a café and need a great app to add modifiers to your orders, POS Café is for you. You’ll wonder how you ever managed without it.

Warm and Wooly

Jul 31, 2025  on Shopify

We love how easy it is to make customizations to drinks. We use this in conjunction with fresh KDS. My biggest complaint is that it's next to impossible to get accurate sales data.

The Culinary Stone

Jul 28, 2025  on Shopify

As a small family business running a deli marketplace within our retail store, we've found POS Cafe to be an invaluable tool. Its seamless integration with Shopify and robust features have significantly streamlined our operations. It works perfectly for us and the customer service is out of this world, they will help fix any issues you have or questions swiftly within a day for us even despite the time zone differences. The biggest help to our business is highlighted below thanks to POS Cafe. Custom Modifiers: The ability to add custom modifiers has been a lifesaver for our business. We can easily accommodate various customer preferences, such as different types of bread, cheese, or condiments, with optional extra charges. This flexibility ensures that every customer gets exactly what they want, enhancing their satisfaction and our sales. I highly recommend POS Cafe for any business running a cafe, restaurant and anything of that sorts.

Rosemont General Store and Kitchen

Jul 26, 2025  on Shopify

This app has been a game changer for us with our cafe and restaurant. When we asked for additional capabilities, the team immediately was working on building out the changes and were in constant communication with us as they were doing the work. So responsive and willing to work with us to make this app work even better for our setting. I cannot say enough good things about this app and the team that built it.

Strange Adventures

May 23, 2025  on Shopify

This app is THE app for Cafes. The ease of setup and fully featured make this one one to write home about. You will not be dissapointed

Rockin' Ruby's Records

Apr 05, 2025  on Shopify

This app fills a need that Shopify really doesn't cover for those of us selling coffee. That alone is great. But what I have really appreciated from them is the customer service. Much like the other reviewers have mentioned, when we ran into an issue, not only were they willing to jump in and help walk us through where we had missed a setting, but they even did a quick update to the app to fix one we couldn't do on our own. Thank you very much for caring about your product so much!

RING - Baked Tofu Donuts

Apr 05, 2025  on Shopify

I don't think I can fully put into words how much POS Cafe has positively impacted my business! The app itself is absolutely essential to our day-to-day operations. The POS Cafe team is very attentive and constantly making improvements. We had a small bug when we first integrated the app, and Adam responded within minutes, hopping on a call with me to get it sorted - despite a 17 hour time difference. I can't recommend POS Cafe enough!

Cocoa Dolce Chocolates

Jan 09, 2025  on Shopify

Excellent customer service! Developers are continually making improvements. One of the best apps out there!

Murran

Aug 13, 2024  on Shopify

POS Café has been great for our cafe & has allowed us to keep all our sales - online store, retail and café on Shopify. It is easy to use, and the support team has been really responsive to our feedback, rolling out new features regularly and having great communication.

Yaala Sparkling

Jul 31, 2024  on Shopify

Wow, I can't believe how great this app is! We've been looking for something like this for our business for ages. The developers have been fantastic in helping us set it up. We've only been using it for a short while, but it's already been a game changer. It's very user-friendly and easy to pick up and learn in no time. Overall, we couldn't be happier and would highly recommend it!

Holistic Yoni Wellbeing

Jul 22, 2024  on Shopify

It was so great that I found this app! This is something Shopify has been missing for a while - the ability to add modifiers to products to customise them in a really detailed way. Adam & Carmel have been really great too - listening to my feedback and making changes to the app quite quickly. I highly recommend!

A Bit of Britain

Jul 22, 2024  on Shopify

This app changes shopify into a cafe pos so you can add modifiers and notes and names to orders, change the milks, add salt & pepper etc. We've been using it for about a month now and were so happy to be able to leave our previous provider. Any bugs are ironed out quickly and the developers listen and respond. Couldn't be happier. Wish there were ten stars.

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