Reviews: PIX ‑ Image Optimizer

Customer reviews: PIX ‑ Image Optimizer

Reviews (93)

Overall rating

5

16
4
3

1
2
1

4

What Merchants Think

Overall, merchants find "PIX ‑ Image Optimizer" to be a valuable tool for enhancing website performance. Many users appreciate its effective image optimization capabilities and complimentary services, which have notably improved their site speed. While the majority express satisfaction with the app, there are mixed experiences regarding customer service.

Key Strengths

Free to use with premium-level features
Efficient image optimization without loss of quality
Improves site speed significantly
User-friendly and simple to implement
Positive experiences with prompt and helpful customer support

Common Concerns

Inconsistent customer service response
Occasional functionality issues reported

Final Thoughts

"PIX ‑ Image Optimizer" is highly regarded for its ability to free up resources and accelerate page loading times without compromising image quality. While most users have had favorable experiences, some have encountered delays in customer support. It remains a commendable option for new site owners seeking a cost-effective starting solution.

Maison Oudh

May 22, 2025 on Shopify

Unfortunately, the app doesn't work properly and support does not respond to inquiries.

MADANEEA

Nov 01, 2024 on Shopify

IT doesnt work!

Blackboard Coffee Roasters

Aug 04, 2024 on Shopify

Terrible customer service. They never answered back.

Hello Homewares

May 28, 2024 on Shopify

Cannot in good faith recommend this app. Absolutely ZERO customer service and there is a very obvious glitch in the app and seemingly no way to fix it. My website has few thousand images but after this app compresses the image it makes a duplicate, and then strangely that duplicate is then compressed, then find another duplicate has been made! According to the app I now have close to 15,000 images and the number keeps rising every day even when I do not add any extra products! The app never manages to compress all of my images because it just keeps adding to the number. This also seems to be affecting the loading speed of my site - Before adding this app according to Shopify my loading speed was 'Good' it has now changed to 'Moderate'. There have been no other changes to my site apart from installing this app. Have tried contacting them on numerous occassions but no one bothers to reply. I even contacted the email address that they left in a reply to feedback to another customer hoping it would get a reply but again it has been ignored. I have no choice but to uninstall this app and work hard to fix any damage it has done.