Love this app so much. It allows me to do what I love every day and work with dogs. The app works so well, and it continues to be improved. Customer service is unbelievable, everytime I need support I can simply speak to Janene and resolve whatever issues I am or any questions I have.

This company is a complete scam. You place your order and then you can’t reach anyone — not by phone, not by email, not even via their chat. After days of silence, they finally call you, chewing gum and speaking in the most unprofessional and disrespectful way imaginable. They even insult and yell at you. I have never seen such an unprofessional and disgraceful company in my life. It’s absolutely horrifying. I don’t understand how they are not being monitored or removed from platforms like Shopify. If you want to throw your money in the trash, go ahead and use them — otherwise stay far away from this disaster of a company. They don’t even deserve one star. That’s how terrible they are. I truly hope no one gets away with what they’ve done to so many customers. Karma will catch up with you.

*Update 9 months later - we are still very happy to be partnered with this company. They are always available to help answer any questions, very friendly and professional service.* PetDropShipper is one of the best companies we have worked with! This app is absolutely amazing, it really simplifies everything and it is easy to use. If you have any questions, even related to how to make something work right with your store, they are so helpful! I highly recommend them if you want to take your business to the next level!!

We have had an excellent experience using this application and working with the PetDropShipper team! They have been super nice and helpful with any questions we have had about their services or products. The UI for the integration is a little different than traditional fulfillment applications but it is very simple to use and it works well. Thanks to this application our orders have been completely automated, including customer notifications like order status and tracking emails. This app has allowed us to grow our brand and focus on what matters, not tracking inventory and placing orders. Thanks PetDropShipper!

1 Star – The only positive is the variety of really good pet brands presented. For everything else, it’s an absolute 0: Support: Messages can be ignored for days, with no replies. Fulfillment: Orders are not fulfilled on time, and order statuses are only updated in Shopify after delivery, so clients don’t see tracking numbers or other details. UX: Very poorly designed; items cannot be merged as variants, and importing a single item is not possible—only entire categories can be imported. Privacy Policy: Clients from my store started receiving spam from Petdropshipper, which violates their privacy policy. Refunds: I was charged after removing the app and can’t get a refund. Now, I need to waste a lot of time with my bank to open a dispute and request a chargeback. In conclusion, I would say the app is overpriced and full of bugs. I can’t recommend it at all.

PetDropShipper is one of the best companies we have worked with! This app is absolutely amazing, it really simplifies everything and it is easy to use. If you have any questions, even related to how to make something work right with your store, they are so helpful! I highly recommend them if you want to take your business to the next level!!

Submitted a request for customer service twice with no response. App is difficult to use and is not suitable for loading groups of products at one time. App didn't list for me any products that could be used on Shopify store sales channel (all products were POS). This app shouldn't be listed on Shopify.